Genesis Casino is a reliable gambling site that debuted on the iGaming scene in 2018. Although the online casino is relatively young, it has already carved a niche for itself due to the quality gambling services it offers. This space-themed casino will provide even the most fastidious gambling fan with a whale of a time. We like that even the smallest detail is well thought of to fit the overall theme of the gambling site.
Genesis Casino is home to over 1,200 titles from acclaimed software suppliers, including but not limited to Yggdrasil, Red Tiger, Pragmatic Play, Microgaming, Play’n GO, NetEnt, and Evolution Gaming. Most games included in Genesis Casino’s gaming suite are based on HTML5 technology, meaning casino fans can load them in the browser of their handheld devices.
The Genesis Casino app is fully responsive on all kinds of touchscreen gadgets. The mobile version of the casino preserves the functionality of the desktop site. No matter what the display size of your smartphone or tablet is, you can enjoy a rewarding gambling experience.
|Genesis Casino App in Brief|
|Domain name||https://www.genesisGenesis Casino/|
|Operator||Genesis Global Limited|
|Licensing authorities||The UK Gambling Commission, the Malta Gaming Authority, and the Directorate General for the Regulation of Gambling (DGOJ)|
|Native apps||For Android devices only|
|Supported languages||English, German, Norwegian, and Finnish|
|Supported Currencies||USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, UAH, and INR|
|Supported browsers||All mobile web browsers (Google Chrome is recommended)|
|Number of casino games||Over 1,200|
|Other available products||No|
Players Feedback and Experience with Genesis Casino App
Genesis Casino is a new gambling site that has already piqued the interest of many casino fans. Some players did not hesitate to share their experiences with the brand. If you are still wondering whether to join Genesis Casino or not, read players’ honest reviews of the brand at Trustpilot and AskGamblers. At Trustpilot, the gambling site has a relatively low overall score of 2.2 out of 5. Users of AskGamblers gave the brand 4.72 out of 10 stars.
Most complaints have to do with withdrawals. Some players reported that the web-based casino withheld their profits. Others shared that they could not log in to their accounts ever again after submitting their withdrawal requests. Many players were disappointed with the customer support services. A hail of complaints came from casino fans who consider the verification procedure too burdensome. Several players criticized the casino’s bonus policy.
Genesis Casino has also received many positive reviews. Several players admitted that they had no issue cashing out their winnings. Many reviewers appreciated the casino’s ample selection of games. Some positive reviews came from players who were fascinated by the casino’s attractive design. Others praised the web-based casino for the generous promotions on offer.
Genesis Casino Mobile Catalog
As a reputable mobile gambling platform, Genesis Casino offers RNG-based games from leading software companies. Here you can pick from over 1,200 top-quality releases from NetEnt, Microgaming, Play’n GO, Pragmatic Play, Evolution Gaming, iSoftBet, and others. We like that the mobile casino offers something for every taste and bankroll.
The Genesis Casino app has categories dedicated to the different game genres. The recently added titles and the most sought-after games are listed in separate sections. We like that almost all games support demo mode, allowing casino enthusiasts to familiarize themselves with the games and their rules before risking their funds.
|Genesis Casino Mobile Games Summary|
|Software courtesy of||iSoftBet, Ezugi, Wazdan, Pragmatic Play, Gamomat, Relax Gaming, Skywind, Red Tiger, Yggdrasil, Evolution Gaming, Microgaming, NetEnt, Play’n GO, and Quickspin|
|Table games||Over 60|
|Video poker games||16|
|Progressive jackpots||Over 40 wide-area progressive jackpots|
|Live dealer tables||Over 150|
Genesis Casino Mobile Slots
- Fishing Trawler
- Sweet Bonanza
- Rise of Olympus
- Rich Wilde and the Book of Dead
- Wolf Gold
- 9 Pots of Gold
- Lara Croft: Temples and Tombs
- Golden Princess
Genesis Casino’s mobile gaming library is mainly occupied by slots. Here mobile casino fans are treated to games based on various themes, including but not limited to Ancient Egypt, food, movies, gems, fairy tales, and animals. Some slots offer exciting bonus features such as cascading reels, free spins, bonus rounds, multipliers, and others.
Video slots make up for the majority of the games, but mobile players who have a passion for the good old 3-reel slots are not left wanting either. They can pick from titles such as Couch Potato, Diamond Duke, Lightning Joker, Charlie Chance in Hell to Pay, Triple Bar, and others.
Slots inspired by Ancient Egypt enjoy great popularity among casino enthusiasts. If such slots are up your alley, you can try your hand at Egyptian Wilds, Dawn of Egypt, Eye of Cleopatra, Tomb of the King, etc. At Genesis Casino, there is a profusion of slots themed around food. Some of the fan-favorite titles include Fruit Shop, Fruit vs Candy, Fruit Party, Sweety Honey Fruity, and Spicy Meatballs, to name just a few.
Sports-themed slots are not omitted from Genesis Casino’s mobile gaming portfolio, with some of the most worthwhile titles being Football Star, Basketball Star on Fire, Football: Champions Cup, and Wild Cup. Megaways slots are also available in spades at Genesis Casino. Mobile casino fans can try their luck on Neptune’s Fortune Megaways, Majestic Gold Megaways, Buffalo King Megaways, Fu Fortunes Megaways, etc.
The Genesis Casino app allows its registrant to play the unique slot game The Incredible Ballon Machine. What is so special about this slot is that it has no reels, rows, and paylines. Instead, it offers innovative gameplay and two bonus features.
Genesis Casino Mobile Table Games
- French Roulette
- American Roulette
- Gold Roulette
- Vegas Strip Blackjack
- Atlantic City Blackjack
- Double Exposure Blackjack MH
- Casino Hold’em
- Casino Stud Poker
- Big Win Baccarat
- Dragon Tiger
While most mobile casinos focus solely on slots, Genesis Casino is designed to correspond to the preferences of all types of players, including the ones who are into table games. What attracted our attention is that the mobile casino features a separate category dedicated to table games, but, at the same time, there are Baccarat and Roulette sections. In our humble opinion, the Table Games category is a bit messed up as it also includes video poker and live dealer games.
At Genesis Casino, roulette enthusiasts are unlikely to grow bored because the mobile casino hosts variations such as Gem Roulette, American Roulette, European Roulette, French Roulette, and others. If you are looking for more bang for your buck, try your hand at Roulette x5. This roulette variation gives players the chance to multiply their winnings by 5x.
Blackjack is among the classic mainstays that will never go out of fashion. That is why the Genesis Casino app offers well-liked blackjack variants, including but not limited to European Blackjack, Vegas Downtown Blackjack, American Blackjack, Vegas Strip Blackjack, and Vegas Single Deck Blackjack. There are also plenty of blackjack variations that allow players to place various side bets. The mobile casino is home to a fine assortment of poker variations, including Casino Hold’em, Casino Stud Poker, 3 Hand Casino Hold’em, and High Card Flush.
Mobile players who get entertained from playing baccarat may enjoy titles such as Big Win Baccarat, Dragon Tiger, Punto Banco, No Commission Baccarat, and others. If card games appeal to your interest, you may enjoy Red Dog and Casino Patience. Dice games such as 100 Bit Dice and Casino Barbut are also on offer.
Genesis Casino Mobile Progressive Jackpot Games
- Mega Moolah
- Immortal Romance Mega Moolah
- Queen of Alexandria WowPot
- Sherlock & Moriarty WowPot
- Cash Splash
- Major Millions
- Wheel of Wishes
- Holmes and the Stolen Stones
- Gunslinger Reloaded
- Hall of Gods
Games that offer progressive jackpots have always been the first choice of many players. Some progressive jackpot games give casino enthusiasts the chance to scoop a seven-figure prize. And such games are usually based on luck and require no special skills. If you want to play progressive jackpot games on the go, visit Genesis Casino’s Jackpots section. You will notice that the mobile casino also has a Must Fall Jackpots section. The games included in this category have a time limit on the jackpot amount. In other words, the jackpot must fall before the time limit is reached.
The Genesis Casino app is home to some iconic wide-are progressive jackpots. Here you can revel in a rewarding gambling experience with hot releases from Microgaming, NetEnt, Play’n Go, and Yggdrasil. At Genesis Casino, mobile players can try their luck on Holmes and the Stolen Stones, Hall of Gods, Vegas Night Life, Mega Fortune, Jackpot Raiders, Ozwin’s Jackpot, Imperial Riches, Leprechaun Goes to Hell, Major Millions, and others.
The mobile casino is home to some titles from Microgaming’s Mega Moolah series, including Atlantean Treasures, Immortal Romance, Absolootly Mad, and others. If you like the WowPot series better, you should know that the Genesis Casino app offers Queen of Alexandria, Sisters of Oz, Sherlock & Moriarty, Book of Atem, and others.
Genesis Casino Mobile Video Poker Games
- Deuces Wild
- Bonus Deuces Wild
- Joker Poker
- Jacks or Better
- Jackpot Poker
- Aces and Faces
- Tens or Better
- All Aces Poker
- Aces and Eights
- Double Double Bonus Poker
The Genesis Casino app does not drop the ball when it comes to video poker. The only disadvantage is that the mobile casino does not have a section dedicated to video poker. Therefore, players can find their favorite video poker game by typing its name in the search box. It is also an option to visit the Other Games section and browse through the titles until you find the video poker variation that appeals to you.
Some of the most noteworthy titles include Jacks or Better, Joker Poker, Deuces Wild, Tens or Better, and Aces and Eights. We like that the mobile casino offers a video poker variation with a progressive jackpot up for grabs, namely Jackpot Poker. Most video poker variations have a Gamble feature, allowing mobile casino fans to boost their profits. If you want to spice up your gambling experience, do not hesitate to try the multi-hand video poker variations.
Genesis Casino Mobile Live Dealer Tables
- Super Andar Bahar
- Peek Baccarat
- Knockout Baccarat
- Bac Bo
- Super Sic Bo
- Gonzo’s Treasure Hunt
- Power Blackjack
- Texas Hold’em Bonus Poker
- Double Ball Roulette
The Genesis Casino app holds its own as far as live dealer games are concerned. The mobile casino has teamed up with several software companies that are at the forefront of developing live dealer gaming products. Evolution Gaming, Ezugi, and Pragmatic Play have contributed to the mobile casino’s live dealer gaming suite. There are also games from Real Dealer Studios. The games that occupy the bulk of Genesis Casino’s live dealer gaming portfolio are roulette, blackjack, and baccarat. There are also more than enough poker variations.
Some exciting roulette variations are Immersive Roulette, Instant Roulette, Speed Roulette, and Double Ball Roulette. Assuming blackjack is up your alley, do not hesitate to try Infinite Blackjack, Free Bet Blackjack, Power Blackjack, Blackjack Party, and others. Poker fans are also in for a treat at Genesis Casino as the mobile platform offers titles such as Texas Hold’em Ultimate, Three Card Poker, Caribbean Stud, Casino Hold’em, and others.
As for the available baccarat variations, these include Peek Baccarat, Speed Baccarat, Dragon Tiger, Knockout Baccarat, Baccarat Squeeze, etc. Mobile casino mavens looking for a more exclusive gambling experience should join the casino’s VIP tables. There are also live table games streamed from real brick-and-mortar casinos.
The mobile casino also offers a fantastic assortment of live game shows, including Mega Wheel, Crazy Coin Flip, Sweet Bonanza Candyland, Cash or Crash, and Crazy Time, to name just a few.
Genesis Casino Mobile Specialty Games
- Instant Bingo
- Bingo 90
- Calavera Bingo
- Tutan Keno
- Wheel of Winners
- Aztec Gold Mines
- Incan Adventure
- Battle Mania
- Avalon Scratch
The Genesis Casino app cuts the mustard with its selection of specialty games. Here you can enjoy various keno, bingo, and scratch cards. In addition, the mobile casino offers some adrenaline-fuelled arcade games. The specialty games are listed under the Other Games category. The mobile casino also features a separate category dedicated to scratch cards.
Given that bingo corresponds to your preferences, you can try your luck on Instant Bingo, Tomatina Bingo, Don Bingote, 1524 Golden Quest, and others. The mobile casino offers only one keno variation – Tutan Keno. On a more positive note, there are plenty of other enthralling titles, including but not limited to Incan Adventure, Battle Mania, Pachinko, and Aztec Gold Mines. There is no shortage of scratch games, either. Some well-liked titles are Cricket Star Scratch, Avalon Scratch, Happy Holidays Scratch, Lost Vegas Zombies Scratch, and others.
Genesis Casino App Device Compatibility
Casino operators must cater to the demands of all players in order to survive on the competitive iGaming market. Nowadays, a growing number of people prefer to play their favorite casino games on their handheld devices. That is why the majority of casino operators have optimized their gambling sites for mobile use. Genesis Casino makes no difference. The gambling site can be accessed via any touchscreen device connected to the Internet.
The instant-play version of Genesis Casino can be loaded in any browser. Based on our experience, the mobile casino works best in Google Chrome. The browser-based app automatically adjusts to any screen size and resolution. We used an Android device to test the mobile casino, and our overall experience was great. We did not experience any loading issues, and the games feature crisp graphics and quality sound effects.
Genesis Casino has a dedicated app for Android devices only. We keep our fingers crossed that the brand will release a native app for iOS-based devices anytime soon. If your smartphone runs on Android, visit Google Play and type the name of the casino in the search bar. Tap Install to download and install the Genesis Casino app on your smartphone.
|Genesis Casino App Supported Devices Summary|
|iOS app technical requirements||The browser-based app is compatible with all iOS-based devices|
|Android app technical requirements||The native app requires Android 4.4 and up|
Genesis Casino Mobile App Features
If you like themed casinos, you will love Genesis Casino from first sight. As the name implies, the gambling site has a galactic theme. The mobile casino borrows its theme and color scheme from its desktop counterpart. Navigation through the mobile gambling problem is worry-fee thanks to the minimalistic and intuitive user interface. We like that there are no flashy signs to distract players. At the bottom of the page, mobile players will find important information about the gambling site and its licenses.
As soon as you load the casino, you will notice a banner that shows the promotions up for grabs. In the upper left corner, mobile players will see the main menu button that provides links to the casino’s promotion section, banking page, VIP Club, and gaming portfolio.
The games are divided into several categories. Mobile players can select a preferred game genre or use the search tool to find a specific title. A slight letdown is that mobile players can sort the games by their software providers only. For a more personalized gambling experience, add the titles you enjoy the most to Favorites.
Genesis Casino Mobile Promotions
The Genesis Casino app does not offer a special promotion for mobile players. But you can benefit from all promotions available to desktop casino enthusiasts. Upon setting up an account at Genesis Casino, you will be warmly welcomed by the operator with a bountiful Welcome Package. Returning casino enthusiasts are not left empty-handed, either.
Genesis Casino offers VIP treatment to its loyal patrons. What sets this mobile casino apart from the competition is the tailor-made bonuses offered exclusively to VIP players. There is no doubt that the Genesis Casino app has a lot to offer, but players should not forget to read the terms and conditions before claiming a promotion.
At Genesis Casino, you can start your gaming adventure with a bang if you take advantage of the tasty Welcome Package of up to $1,000 and 300 free spins. The Welcome Package is spread over your first four deposits. Please note that when you fund your account and activate the sign-up promotion, your deposit will be added to your bonus balance.
First-time depositors are eligible for a bonus of 100% up to $100. You will also receive 300 free spins on the fan-favorite slot game 9 Pots of Gold. Free spins expire 72 after players activate them. To claim the first deposit bonus, navigate to the Cashier and select the bonus from the drop-down menu.
Upon funding your account for the second time, you can benefit from a 50% match deposit bonus of up to $300. The last two bonuses from the Welcome Package will match your deposit by 25% up to $300. Keep in mind that you must enter a promo code to activate the 2nd, 3rd, and 4th deposit bonuses.
It is crucial to note that casino registrants from the United Kingdom can take advantage of a Welcome Bonus of 100% up to £100 and 300 free spins.
Mobile casino enthusiasts must deposit $10 or more to redeem each deposit bonus. Deposits via digital wallets do not qualify for the sign-up deal. A playthrough requirement of 40x pertains to bonus funds and winnings from the free spins. A cap of $100 applies to profits generated from the free spins. Mobile casino fans are not allowed to withdraw more than $2,000 from their winnings generated from bonus funds.
Mobile players have 14 days to satisfy the wagering requirement. While staking the bonus funds, reel spinners should comply with a maximum bet restriction of $5 per spin ($0.50 per bet line) or $30 if you play another game.
Most video slots have a 100% contribution toward the playthrough requirement. Bets on classic slots count 75% of their face value toward the bonus turnover. Table games and blackjack variations have a 10% and 5% contribution, respectively. Only wagers made with bonus funds count toward the rollover requirement. Bets on some slots do not count in full toward the bonus turnover. For more information, read the casino’s bonus terms and conditions.
|Genesis Casino Mobile Welcome Bonus at a Glance|
|Bonus amount and percentage||1st deposit bonus: 100% up to $100 + 300 free spins;
2nd deposit bonus: 50% up to $300;
3rd deposit bonus: 25% up to $300;
4th deposit bonus: 25% up to $300;
Welcome Bonus for players from the UK: 100% up to £100 + 300 free spins
|Promo code||1st deposit bonus: no promo code is required; 2nd deposit bonus: WGEN2; 3rd deposit bonus: WGEN3; 4th deposit bonus: WGEN4|
|Minimum deposit||$10 or the currency equivalent|
|Validity||Bonus funds: 14 days; Free spins: 72 hours|
|Playthrough||40x the bonus funds + winnings from the free spins|
|Maximum wager||Slots: $5 per spin or $0.50 per bet line; Other games: $30|
|Disqualified countries||Serbia, Switzerland, Lithuania, Belarus, Latvia, the Czech Republic, China, Bulgaria, Poland, Bosnia and Herzegovina, Croatia, Greece, Moldova, Malaysia, Georgia, the Philippines, Kazakhstan, Australia, Slovenia, Vietnam, Thailand, Indonesia, Singapore, Nigeria, Bangladesh, Mongolia, Belgium, and Ukraine.|
|Disqualified games||All variations of baccarat, live dealer games, games powered by Push Gaming and Real Dealer Studios, progressive jackpot games, and some slots|
|Payment method restrictions||All digital wallets, including Skrill, Neteller, PayPal, Paysafe, and ecoPayz|
Bonuses for Returning Players
Genesis Casino offers several generous promotions for regular casino fans. Mobile casino enthusiasts who have deposited a total of $50 from Monday to Thursday can take advantage of the Weekly Bonus Mission of 25% up to $100. Players must have made at least two deposits in the past to qualify for the promotion. If you reside in the United Kingdom, you qualify for the bonus if you have deposited at least £10 from Monday to Thursday and have made at least two deposits totaling £50 or more in the past.
Bonus funds will be credited on Friday. The wagering requirement associated with this promotion is 40x, and a maximum cashout limit of $2,000 applies. Keep in mind that not all games count toward the rollover requirement. Bets on video slots have a 100% contribution toward the playthrough requirement. The bonus funds are valid for 14 days. The promotion is subject to general bonus terms and conditions.
Every Monday, Genesis Casino will give you a reason to celebrate with its Lightspeed promotion. Eligible players will receive a set number of free spins that can be used on a specific slot game as designated by the casino. To qualify for the promotion, you must deposit and wager $10 or more on any video slot from Thursday to Sunday the previous week. Bets on other games do not qualify for the promotion.
Please note that only real-money wagers qualify for the promotion. Only mobile players who have agreed to receive bonuses via email will get the promotion. Free spins are credited to a player’s account on Monday at 12 pm (GMT). Winnings generated from the free spins are subject to a playthrough requirement of 40x and a cashout limit of $100.
The Genesis Casino app provides a VIP program, rewarding patrons for their loyalty and activity. Some of the perks you can enjoy as a VIP member include a dedicated account manager, exclusive VIP events and bonuses, a monthly VIP prize draw, personalized birthday presents, and holiday packages. Unfortunately, the gambling site does not provide information about how players qualify for the VIP Club. We contacted the casino’s customer support agents, but they could not provide us with such information.
Mobile Payments at Genesis Casino
The Genesis Casino app accepts players from various jurisdictions. Since the mobile casino supports numerous currencies, players can easily avoid currency conversion fees. The payment methods you will be able to use to fund your account or cash out your profits depend on your country of residence. However, the gambling site has a banking page that allows players to check the accepted payment methods before setting up an account, and determine whether Genesis Casino corresponds to their preferences.
Topping Up Mobile Balance at Genesis Casino
At Genesis Casino, there is no shortage of payment methods. If you own a debit or credit card by Visa, Mastercard, or Maestro, you can top up your account immediately. Payments via digital wallets such as ecoPayz, Skrill, Neteller, MiFinity, and others are also accepted. The maximum you will be able to deposit via ecoPayz is $1,000. If you select MiFinity as a preferred deposit method, you can add up to $2,500 to your gaming balance.
Mobile casino mavens who do not want to disclose their banking credentials can deposit via the prepaid voucher Paysafecard. However, this payment method will allow you to transfer up to $300 (or £200) to your gaming account.
Recreational mobile players from the UK can take advantage of the carrier-billing payment method Boku. The minimum deposit amount is £10, and the maximum deposit limit is £30. Mobile casino enthusiasts from Canada can top up their accounts via Instadebit, iDebit, and AstroPay, among others. The mobile casino accepts deposits of at least $10, while the upper ceiling on top-ins reaches $5,000 per transaction.
The Genesis Casino app does not impose charges on deposits. Additionally, the deposited amount will hit your gaming balance in no time. It is crucial to inform players that deposits via Bank Transfer may take 3 to 5 banking days to clear.
|Depositing at Genesis Casino App|
|Deposit method||Minimum deposit||Maximum deposit||Deposit fees||Average timeframes|
|Bank Transfer||$10||$5,000||Free||3 to 5 banking days|
Cashing Out Winnings at Genesis Casino
Members of Genesis Casino can pick from a plethora of payment methods to cash out their profits. Please note that you can withdraw your winnings via the payment solution you used to deposit funds. If that is not possible, you can cash out via Bank Transfer. The supported withdrawal methods include debit/credit cards, eWallets, online banking, and bank transfers. Mobile casino fans cannot withdraw via prepaid vouchers.
The least amount one can cash out is $10. As for the upper ceiling on withdrawals, it goes up to $2,300. VIP players enjoy higher withdrawal limits. It is crucial to note that mobile casino fans from the United Kingdom can cash out up to £15,000. If you have hit a local progressive jackpot, you can pull out up to $5,500 per week, but no more than $22,000 per month.
The withdrawal time frames vary between the different payment methods. Players who decide to retrieve their profits via digital wallets or online bank transfers will get their money instantly. Withdrawals executed via debit/credit cards take 1 to 3 business days to clear. Given that you select Bank Transfer as a preferred withdrawal method, you will have to wait for up to 5 banking days to receive your winnings.
After you initiate a cashout, the mobile casino will take up to 72 hours to approve the payment. Furthermore, the Genesis Casino app imposes a processing fee of 2%, but no less than $2, on all withdrawals. Residents of the United Kingdom must pay a handling fee of 2.49% of the transaction, but no less than £2.99, with the maximum being £19.99.
|Withdrawals at Genesis Casino App|
|Withdrawal method||Minimum withdrawal||Maximum withdrawal||Withdrawal fees||Average withdrawal time|
|Visa||$10||$2,300||2% of the transaction, but no less than $2||1 to 3 banking days|
|Mastercard||$10||$2,300||2% of the transaction, but no less than $2||1 to 3 banking days|
|Skrill||$10||$2,300||2% of the transaction, but no less than $2||Instant|
|Neteller||$10||$2,300||2% of the transaction, but no less than $2||Instant|
|ecoPayz||$10||$2,300||2% of the transaction, but no less than $2||Instant|
|Bank Transfer||$10||$2,300||2% of the transaction, but no less than $2||3 to 5 business days|
|Jeton||$10||$2,300||2% of the transaction, but no less than $2||Instant|
|MiFinity||$10||$2,300||2% of the transaction, but no less than $2||Instant|
|Neosurf||$10||$2,300||2% of the transaction, but no less than $2||Instant|
|eZeeWallet||$10||$2,300||2% of the transaction, but no less than $2||Instant|
|PayPal||£10||£15,000||2.49% of the transaction, but no less than £2.99 and no more than £19.99||Instant|
|Trustly||£10||£15,000||2.49% of the transaction, but no less than £2.99 and no more than £19.99||Instant|
|MuchBetter||£10||£15,000||2.49% of the transaction, but no less than £2.99 and no more than £19.99||Instant|
|AstroPay||C$10||C$3,000||2% of the transaction, but no less than C$3||Instant|
|iDebit||C$10||C$3,000||2% of the transaction, but no less than C$3||3 to 5 banking days|
|Instadebit||C$10||C$3,000||2% of the transaction, but no less than C$3||3 to 5 banking days|
Genesis Casino App Security and Licensing
To ensure that a mobile casino operates within the confines of the law, check which authority regulates the gambling site. The Genesis Casino app carries the stamp of approval from the most reputable licensing authority – the UK Gambling Commission. It is also regulated by the Malta Gaming Authority and the Spanish regulatory authority Directorate General for the Regulation of Gambling.
The operator has joined forces with reputable software companies that develop games based on the random number generator (RNG) software. Therefore, mobile casino fans can be sure that all outcomes are truly random.
The mobile gambling site uses 128-bit SSL encryption to ensure that third parties cannot access your sensitive information. To protect players from gambling problems, the Genesis Casino app offers various responsible gambling tools, including deposit/wager/loss limits, reality checks, cooling-off, and self-exclusion. Mobile casino enthusiasts must navigate to the settings of their accounts to set their deposit/loss/wager limits or session time limits. We like that the mobile casino allows its registrants to self-exclude without the need to contact the customer support department.
Players must be 18 years old or above to play at Genesis Casino. The mobile casino does not take wagers from residents of the following countries: the USA, France, Germany, Denmark, Hungary, the Czech Republic, Iran, Australia, Belgium, Poland, and others.
|Region Restrictions and Safety at Genesis Casino|
|Minimum age requirement||18 years old|
|Licenses||The UK Gambling Commission (license no. 45235), the Malta Gaming Commission (license no. MGA/B2C/314/2015), and the Directorate General for the Regulation of Gambling (DGOJ) (license no. GO/2018/027)|
|Restricted regions||The United States of America, France, Province of Ontario, Germany, Denmark, Hungary, the Czech Republic, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia, Greece, Bulgaria, Estonia, Poland, Saudi Arabia, Slovakia, Switzerland, the Netherlands, and others|
|Responsible gaming tools||Daily/weekly/monthly deposit limits, wager limits, loss limits, session time limits, cooling-off, and self-exclusion|
Mobile Customer Support at Genesis Casino
The Genesis Casino app offers top-notch customer support services to ensure that every player will enjoy a worry-free gambling experience. Mobile casino fans can dial 00356 27780065 and speak to an agent one-on-one. Unfortunately, the customer support agents from the live chat informed us that phone support is currently unavailable. Before contacting the casino’s customer support team, you can try to find the answer to your question in the extensive FAQ section.
A convenient avenue of contact is the live chat. It is available around the clock. Once you launch the live chat functionality, an agent will join the chat and provide you with solutions to your problems in a near-instant manner. You can also send your inquiries to the customer support agents via email at firstname.lastname@example.org. The casino’s customer support representatives will get back to you within 72 hours, if not sooner. We found out that the mobile casino offers customer support services in English, Swedish, and Finnish.
|Customer Service Channels at Genesis Casino|
|Phone||00356 27780065 (currently not available)|
|Average response times||Live chat: 1 to 3 minutes
Email: Up to 72 hours
|Support languages||English, Swedish, and Finnish|
Genesis Casino App Q&A
Can I reverse my withdrawal?
The Genesis Casino app allows its members to cancel their withdrawal requests. If you want to take advantage of the reverse withdrawal option, navigate to the Pending Withdrawals section and follow the instructions. The mobile casino does not charge players for canceling their withdrawals.
Does the Genesis Casino app charge for inactivity?
If your account remains inactive for 12 months, the Genesis Casino app will send you a reminder via email. On the 13th month of inactivity, the operator has the right to charge you an inactivity fee of at least $5. Assuming your balance is 0, the mobile casino has the right to close your account. If your account balance is below $5, the operator will deduct the whole amount.
How do I verify my account at Genesis Casino?
Mobile players must verify their accounts to cash out their profits. To verify your account at Genesis Casino, you must submit a copy of a valid identity card, proof of address (no older than 3 months), and proof of payment. The Genesis Casino app may take up to 72 hours to review your documents. If you have submitted incomplete details, the mobile casino will contact you.
Is it possible to cancel the self-exclusion if I change my mind?
It is possible to cancel the self-exclusion only if you do not reside in the United Kingdom. Mobile players must submit a detailed request, and the mobile casino’s team will consider re-opening the account. However, if your request is approved, your account will be re-activated after 7 days. For mobile casino fans from the UK, self-exclusion is an irrevocable process that will remain in effect until the period expires.
Can I use more than one payment solution to fund my account at Genesis Casino?
The mobile casino allows players to use up to 5 payment methods to top up their accounts. If you want to change your payment method, log in to your account and tap the Deposit button located at the bottom of your screen. Select a preferred deposit method from the list, enter the amount you wish to deposit, and provide the required details.
If you are craving a premium-quality gambling experience on the go, Genesis Casino is the place to be. The mobile casino offers some top-shelf titles across all fan-favorite genres. In addition, casino fans can benefit from some generous promotions. Other than that, Genesis Casino has a native app for Android devices. We also like that the mobile casino’s customer support department is available around the clock. Although some aspects of the gambling site need improvement, Genesis Casino will appeal to most casino enthusiasts.