Casumo Casino is an award-winning gambling platform launched in 2012. Over the years, the brand has established itself as a trustworthy web-based casino, welcoming players from all four corners of the world. That being said, Casumo was initially launched as a casino only. Later, a sportsbook was added to Casumo’s range of products. But the casino aspect is the primary focus of the brand, and this becomes obvious from the abundant selection of games.
Casumo Casino has teamed up with reputable software companies to ensure that every casino fan can enjoy a splendid gambling experience. Additionally, most games are optimized to run smoothly on touchscreen devices. To top it all off, the operator has prepared some mouth-watering promotions for newcomers and regular patrons.
Another advantage of the Casumo Casino app is its modern and user-friendly design. If you are looking for a top-quality gambling experience on the go, the Casumo Casino app might be the place to be. Read our in-depth review to determine whether or not this mobile casino will live up to your expectations.
|Casumo Casino App in Brief
|Casumo Services Limited
|The UK Gambling Commission, the Malta Gaming Authority, the Swedish Gaming Authority, and the Gibraltar Gambling Commissioner
|Yes, for Android and iOS devices
|English, Finnish, Norwegian, Swedish, German, and Japanese
|USD, EUR, GBP, CAD, NOK, SEK, INR, and NZD
|All mobile web browsers
|Number of casino games
|Other available products
Players Feedback and Experience with Casumo Casino App
Casumo Casino has earned the approval of many professional reviewers. However, the online casino has also received some bad reviews from players who had bad experiences with the brand. Based on 1,561 reviews at Trustpilot, Casumo’s overall rating is 2.8. At AskGamblers, the brand has received a Good rating.
Our dedicated team checked the reviews of Casumo at AskGamblers and Trustpilot and found that most negative comments came from players who had issues verifying their accounts and withdrawing their winnings. Reviewers shared that it took them nearly a month to verify their accounts.
Some casino fans were displeased with the customer support services. While some complained that the customer support agents did not help them solve their issues, others could not contact the casino representatives via live chat at all. Some players explained that the average response times were too long. Several negative comments came from players who shared that the bonuses up for grabs are not a lot.
Casumo has also received many positive reviews from players who were more than satisfied with the casino’s services. Some casino fans shared that they had no issue withdrawing their profits and verifying their accounts. Several reviewers praised the casino for its massive gaming library. Others liked Casumo Casino’s user-friendly design. Casino enthusiasts also shared that the games boast fast loading times.
Casumo Casino Mobile Catalog
The Casumo Casino app takes pride in its impressive selection of over 3,500 games powered by acclaimed game developers, including but not limited to NetEnt, Play’n Go, Microgaming, Yggdrasil, Big Time Gaming, etc. Slots occupy the largest chunk of the mobile casino’s gaming suite. However, there is sufficient diversity when it comes to other game genres.
While exploring Casumo Casino’s mobile gaming portfolio, we noticed that there is a shortage of video poker variations. On a more positive note, some games support demo mode, allowing you to try them for free and decide whether or not a given title suits your taste.
|Casumo Casino Mobile Games Summary
|Software courtesy of
|Microgaming, NetEnt, Play’n GO, Pragmatic Play, Evolution Gaming, Ezugi, Big Time Gaming, Blueprint, Yggdrasil, Just For The Win, Playtech, Thunderkick, Relax Gaming, Scientific Games, Iron Dog, Kalamba, NoLimit City, Reel Time Gaming, etc.
|Video poker games
|157 (including must-drop jackpot games)
|Live dealer tables
Casumo Casino Mobile Slots
- Rich Wilde and the Book of Dead
- 9 Pots of Gold
- Jammin’ Jars
- Jurassic Party
- Buffalo Blitz
- Follow the Honey
- Sea of Plenty
- Sweet Bonanza
Mobile casino enthusiasts who join Casumo Casino will have the chance to pick from over 3,000 top-quality slots across various themes. No matter if you are into classic or modern video slots, you can have a whale of a time at Casumo Casino. Those of you who are fond of 3-reel slots can try their luck on Couch Potato, Charlie Chance in Hell to Pay, Diamond Duke, Hot Chilli, Triple Jokers, etc.
Reel spinners who are into slots based on movies may revel in an enthralling gambling experience with titles such as Game of Thrones, King Kong, Jumanji, The Goonies, Ted, and others. If you are a fan of ocean-themed slots, the titles that may appeal to you include Lord of the Ocean, Ocean’s Secret, 1429 Uncharted Seas, Mermaid’s Pearls, Dolphin Quest, and others. Egyptian-themed slots are available in abundance, and the most popular titles include Big Egyptian Fortune, Pharaoh’s Tomb, Pharao’s Riches, Cleopatra’s Choice, Mask of Amun, etc.
If fruit-themed slots correspond to your preferences, the titles that may grab your attention include Fruit Shop, Wild Melon, Starlite Fruits, and Fruit Duel. Assuming you want to trigger special game features but patience is not one of your strengths, you can choose from over 400 Bonus Buy titles. Big Bass Splash, Sugar Rush, Money Train 2, Templar Tumble, and Buffalo Hunter are among the most well-liked releases.
Casumo Casino is also home to a fantastic selection of Megaways slots, including Bonanza: Megaways, 5 Lions Megaways, The Dog House: Megaways, Madame Destiny Megaways, and Gonzo’s Quest Megaways, to name just a few.
Casumo Casino Mobile Table Games
- Multiball Roulette
- European Roulette
- Keybet Roulette
- Perfect Blackjack
- Vegas Single Deck Blackjack
- Zappit Blackjack
- Mini Baccarat
- Baccarat Punto Banco
- Fortune Pai Gow Poker
- 3 Hand Casino Hold’em
The Casumo Casino app offers an excellent selection of table games that includes all popular casino mainstays. Roulette and blackjack make up the majority of the titles in the Table Games category. However, the mobile casino also caters to the needs of fans of house-banked poker and baccarat. If roulette appeals to you, we suggest you play 20p Roulette, French Roulette, Roulette x2, etc. Other interesting roulette variations include Maxi Roulette, Keybet Roulette, and Multiball Roulette. American Roulette is also on offer, but do not forget that its house edge clocks at 5.26%.
Assuming blackjack is the game you enjoy the most, you can pick from top-drawer variations, including European Blackjack, Vegas Single Deck Blackjack, Perfect Blackjack, Zappit Blackjack, and others. Mobile players keen on baccarat are treated to titles such as Baccarat Punto Banco and Mini Baccarat. Other card games that table games fans may enjoy include Casino Solitaire and Retro Solitaire.
The Casumo Casino app also hosts a good-enough number of house-banked poker variations. Given that this game genre tickles your fancy, you can play Texas Hold’em Plus, Fortune Pai Gow, Crazy4 Poker, Let It Ride, Casino Stud Poker, and others.
Speaking of poker, we would like to mention that the Casumo Casino app offers several video poker variations, including American Poker II, Jacks or Better, Bonus Deuces Wild, Aces & Faces, All Aces Poker, Deuces Wild, Aces & Eights, and Double Double Bonus Poker. Some video poker variations allow mobile casino enthusiasts to play with up to 100 hands simultaneously.
Casumo Casino Mobile Progressive Jackpot Games
- Mega Moolah
- Absolootly Mad Mega Moolah
- Queen of Alexandria WowPot
- Sisters of Oz WowPot
- Holmes and the Stolen Stones
- Age of the Gods
- Hall of Gods
- Jackpot Raider
- Imperial Riches
- Storms of Ice
At Casumo Casino, you will have the chance to play some of the most popular wide-area jackpot games courtesy of Microgaming, Yggdrasil, Playtech, and NetEnt. Mobile casino enthusiasts can enjoy slots from Microgaming’s Mega Moolah and WowPot networks. The two progressive jackpot series are known for their staggering prizes and quality graphics.
Playtech’s Age of the Gods series is also included in the mobile casino’s portfolio. The games from this series include Age of the Gods: Wheels of Olympus, Age of the Gods: Furious Four, Age of the Gods: King of Olympus, Age of the Gods: Maze Keeper, and others.
Other noteworthy progressive jackpot games come from the portfolio of NetEnt. Some releases include Hall of Gods, Mega Joker, Imperial Riches, Divine Fortune, Mega Fortune, etc. Yggdrasil has also contributed to Casumo Casino’s selection of progressive jackpot games. Titles from this software company include Joker Millions, Jackpot Raiders, Holmes and the Stolen Stones, and others.
The Casumo Casino app also features over 100 must-drop progressive jackpots powered by Red Tiger. If you join this mobile casino, you can play slots linked to Blueprint’s progressive jackpot network Jackpot King. Some releases include King Kong Cash, Genie Jackpots, Count Duckula, Slot O’ Gold, etc.
Casumo Casino Mobile Live Dealer Tables
- Infinite Blackjack
- All Bets Blackjack
- Mega Fire Blaze Roulette
- Prestige Auto Roulette
- Baccarat Control Squeeze
- Casumo Andar Bahar
- Mega Sic Bo
- Bet on Teen Patti
- Caribbean Stud Poker
- Bac Bo
Casumo’s live casino lobby is courtesy of some of the most distinguished developers of live dealer gaming products, including Evolution Gaming, Ezugi, Pragmatic Play, and Playtech. For a more immersive gambling experience, the software companies use the latest technology to ensure that the quality of the live stream is impeccable. Mobile players are also allowed to adjust the quality of the video stream according to the resolution of their handheld devices.
At Casumo Casino, mobile players can enjoy live roulette, blackjack, baccarat, and poker. The mobile casino is also home to some breathtaking game shows. There are more than enough tables that feature low bet limits. Of course, high-rollers will not be left wanting, either. Big spending players looking for special treatment are advised to join the VIP tables. The live dealer games streamed from land-based casinos will correspond to the preferences of all casino enthusiasts looking for a more authentic casino experience.
Mobile casino fans must fund their accounts to play live dealer games. Monopoly Big Baller, Gold Bar Roulette, Speed Baccarat, Casino Hold’em, Free Bet Blackjack, Quantum Roulette, and Craps are some of the live dealer games you will have the chance to play on the go if you join Casumo Casino. Additionally, there are some Casumo-branded live dealer games, including Casumo Andar Bahar, Casumo Roulette, Casumo Blackjack Low Limit, etc. Several live dealer games, including but not limited to Casino Hold’em and Casino Stud Poker, offer progressive jackpots.
Casumo Casino Mobile Specialty Games
- Bingo Billions
- Lucky Lady Bingo
- Slingo Advance
- Slingo Fortunes
- Slingo Berserk
- Happy Scratch
- Chaos Crew Scratch
- 1000x Busta
At Casumo Casino, mobile casino enthusiasts can enjoy hours upon hours of fun with the available specialty games. The quickest way to find these games is to use the search box. Casumo Casino features some well-liked bingo variations, including Bingo Billions, 1 2 3 Bingo, and Lucky Lady Bingo. Mobile players keen on Slingo can pick from popular releases such as Slingo Advance, Slingo Fortunes, Slingo Starburst, Slingo Centurion, Slingo Fire & Ice, and others.
Scratch cards are also on offer. If you join Casumo Casino, you can play Scratch Tiger Scratch, Blitz! Scratch, Frogs, Happy Scratch, and Age of the Gods Scratch. Cubes, Coins, Mines, Boxes, and 1000x Busta are other enthralling games that will help you to diversify your gambling experience.
Other Mobile Products by Casumo Casino
Casumo has a sportsbook section that provides odds for various sporting events. Mobile punters can wager on traditional sports such as football, basketball, ice hockey, tennis, volleyball, golf, cricket, etc. Casumo also takes wagers on niche sports, including surfing, water polo, snooker, and trotting, to name just a few. It is also possible to bet on politics, eSports, and TV & Novelty. Placing a bet is a hassle-free process due to the easy-to-use bet slip. The mobile sportsbook supports several odds formats – decimal, fractional, and American.
Live betting is, in our opinion, one of the most enjoyable aspects of Casumo’s sportsbook. Mobile punters can pick from a broad range of bet types and take advantage of live statistics and scores. And as if that is not enough to attract the attention of sports fans, the sportsbook has a couple of generous promotions up for grabs. Mobile punters who join Casumo can take advantage of the Bet Builder option and easily create their Acca bets.
Casumo Casino App Device Compatibility
Mobile gambling is a dominating trend nowadays. That is why most operators have invested significant amounts in optimizing their gambling sites for play on nearly any touchscreen device. Casumo Casino is a reputable gambling site committed to pleasing the preferences of all casino enthusiasts, including those who prefer to play on the go.
The web-based casino works seamlessly on Android and iPhone-based devices. Mobile casino enthusiasts can access the games they love to play by loading the gambling site in the browser of their smartphones or tablets. The browser-based app preserves the full functionality of the desktop version of Casumo Casino. The games load relatively quickly in all mobile web browsers. The quality of the games remains unchanged regardless of the size of your screen.
While most web-based casinos have browser-based apps, not all of them offer dedicated apps. And that is what makes Casumo Casino stand out from the crowd. The brand also has native apps that players can download from Google Play or the App Store. Before downloading the app, make sure that your handheld device meets the technical requirements.
|Casumo Casino App Supported Devices Summary
|iOS app technical requirements
|iOS 11.0 or later
|Android app technical requirements
|Android 6.0 or later
Casumo Casino Mobile App Features
The Casumo Casino app features a neatly organized user interface that allows casino enthusiasts to navigate through the different sections of the gambling app with a few taps on the screen. Mobile casino fans will find the main menu button in the upper left corner. It provides links to important sections such as Terms & Conditions, FAQ page, promotions, customer support department, and others. The homepage of the mobile casino also includes a banner advertising the Welcome Bonus up for grabs.
When you slide down, you will find a sample of the games that the mobile casino offers. The live chat button is pinned to the lower right corner of your screen. The mobile casino features separate sections for the different game genres. Mobile casino fans can find the game they wish to play instantly thanks to the intuitive search tool. There are also several filtering options, allowing players to sort the games by software provider, specific game features, date, and others.
Casumo Casino Mobile Promotions
The Casumo Casino app throws in several rewarding promotions for newcomers and existing patrons. However, the bonuses up for grabs vary between the different jurisdictions. You can see the incentives you can take advantage of in the Promotions section. Besides the tasty Welcome Offer, the mobile casino offers Reel Races that will appeal to every avid slot fan.
Although the mobile gambling platform does not offer a VIP Program, per se, it allows registered players to collect points and get rewarded with valuables such as free cash, deposit bonuses, free spins, etc. While mobile casino enthusiasts do not need to enter promo codes to activate a bonus, they must opt-in for one from the Valuables section of their accounts.
The award-winning mobile casino offers a generous Welcome Bonus to newcomers who deposit €20 or more. Qualifying players will benefit from a 100% up to €300 match deposit bonus and 50 free spins on the slot game Wild Wild Riches. Winnings from the free spins are subject to a rollover requirement of 30x. Additionally, players must wager their qualifying deposits and the bonus amount 30x before withdrawing their profits.
The Bonus Spins will expire 30 days after being credited, while the bonus funds are valid for 183 days. If you wager more than €5 per spin or €0.50 per bet line, the operator has the right to forfeit the bonus and any winnings generated from it.
The games that have a 100% contribution toward the wagering requirement are slots. But players should keep in mind that bets on slots with an RTP of 96.8% or higher count 30% of their face value toward the rollover requirement. Video poker, all poker games, roulette, baccarat, and blackjack (including live dealer variations of the games) contribute 10% toward the playthrough requirement.
Mobile casino enthusiasts from the United Kingdom can take advantage of a Welcome Bonus of 100% up to £25 and 25 free spins on the slot game Sahara Riches Cash Collect. Players must deposit at least £10 to qualify for the Welcome Offer.
The Casumo Casino app treats new signees from Canada to a Welcome Bonus of 100% up to C$500 and 115 free spins on the slot game 9 Masks of Fire Hyperspins. Qualifying players will receive the first 15 free spins after setting up an account at Casumo Casino. The other 100 free spins will be credited in increments of 20 over 5 consecutive days following the first deposit.
|Casumo Casino Mobile Welcome Bonus at a Glance
|Bonus amount and percentage
|100% up to €300 + 50 free spins; Players from the UK: 100% up to £25 + 25 free spins; Players from Canada: 100% up to C$500 + 115 free spins
|Not required; players must opt-in for the Welcome Offer
|€20 (players from Canada and the UK must deposit C$/£10 to qualify for the bonus)
|Bonus spins: 30 days; Bonus funds: 183 days
|30x the bonus funds + qualifying deposit; 30x the winnings from the free spins
|€5 per spin/€0.50 per bet line/€10 per round
|No; the bonuses vary between the different jurisdictions
|The mobile casino will notify players of the games that do not count toward the wagering requirement
|Payment method restrictions
Bonuses for Returning Players
If you are fond of spinning the reels, join Casumo Casino and participate in the adrenaline-fuelled Reel Races that will allow you to compete against other slot fans in real time. Mobile casino enthusiasts earn points every time they win. Players can keep track of their position on the leaderboard in real-time. Mobile casino fans also have the chance to trigger three types of point boosters and climb to the top of the leaderboard in no time.
Reel Races kick off at a specific time of the day and run for a limited period. Each Reel Race has a limited number of spins. Once a player reaches the maximum number of spins, no more points will be awarded. Mobile casino enthusiasts must opt in for each of the Reel Races.
Each Reel Race is associated with a specific slot game as designated by the operator. Mobile casino fans can use real money or bonus funds when participating in a Reel Race. However, any free spins earned from other promotions will not count toward your leaderboard progress.
Winning players are determined on the basis of a ranking system as explained below:
- Every win brings you 2 points;
- For three wins in a row, you will get 5 points;
- If you win 15x your last bet or more (Big Win), you will be awarded 20 points;
- Mobile players who hit two Big Wins in a row will receive 35 points;
- For winning 30x your last bet or more (Mega Win), you will receive 100 points.
The player who reaches the highest final score first wins the Reel Race. Winning players will receive their prizes immediately.
The Casumo Casino app offers some other promotions for regular casino enthusiasts. However, we will refrain from discussing them in our review because they expire very soon. But we advise casino registrants to check the Promotions section regularly as the operator often adds new limited-time bonuses.
Casumo Casino does not have a VIP program. Instead, it has something called Casumo Adventure. In a nutshell, mobile casino enthusiasts collect points every time they play their favorite games, participate in Reel Races, or log in to their accounts. Based on the collected points, casino registrants advance through different levels. When you fill the progress bar, you will unlock a new level, and your casino avatar will move to a new universe. Additionally, you will be awarded valuables that come in the form of free spins, deposit bonuses, and reloads.
Another interesting aspect of the Casumo Adventure is the way a player’s level is represented within the Casumo community. When you set up an account at Casumo Casino, you will get a Casumo character with a belt around the waist. The color of your belt depends on your level. Newbies have a rope, and the belts you can achieve include white, yellow, red, blue, purple, and black (in ascending order). And the better belt you have, the more generous bonuses you will enjoy.
Casino enthusiasts will be awarded trophies for accomplishing small achievements. In its blog, Casumo Casino states that these trophies “might even become valuable in the Casumo community in the future”.
Mobile Payments at Casumo Casino
Casumo Casino does not employ plenty of payment methods, but mobile casino enthusiasts can still easily move funds to and from their gaming accounts. The payment solutions that players can use to deposit and withdraw are not only safe and reliable but also fast. Furthermore, the operator supports different types of payment methods, including credit/debit cards, digital wallets, online banking, prepaid cards, and bank transfers. It is crucial to note that some payment methods are country-specific. The operator provides mobile users with the opportunity to set their accounts in several currencies, including USD, EUR, GBP, CAD, NOK, SEK, INR, and NZD.
Topping Up Mobile Balance at Casumo Casino
Mobile players must set up an account at Casumo Casino to see the supported payment solutions. As a reputable mobile casino, it accepts payments via debit/credit cards by Visa and Mastercard. Digital wallets are also among the fan-favorite deposit methods. At Casumo Casino, you can fund your gaming balance via PayPal, Skrill, Neteller, ecoPayz, and MuchBetter. Two great payment methods for players from Canada are iDebit and Interac e-Transfer. And if you do not want to disclose your banking credentials, Paysafecard is your best option.
The minimum amount a player can deposit is €10 or the currency equivalent. Unless you have not set a maximum deposit limit, you will be able to deposit from €1,000 to €10,000 depending on the selected payment method. The Casumo Casino app does not charge its players for funding their accounts. What is more, deposits are processed on the spot.
|Depositing at Casumo Casino App
Cashing Out Winnings at Casumo Casino
When selecting a preferred deposit method, you should keep in mind that you can withdraw only via the last payment method you have used to top up your gaming balance. The mobile casino does not impose fees on withdrawals. Cashouts via digital wallets take up to 24 hours to clear. Given that you withdraw via credit/debit card or another bank-dependent payment method, you will wait from 3 to 5 days to receive your profits.
The Casumo Casino app strives to review and process withdrawal requests in a timely manner. However, it may take up to 3 days before the mobile casino approves your payment request. The operator also allows mobile players to cancel their pending withdrawals.
For players’ best convenience, the majority of the accepted payment methods at Casumo Casino support transactions both ways. Mobile casino enthusiasts can cash out their profits via credit/debit cards by Visa or Mastercard. It is also possible to withdraw via digital wallets such as Skrill, Neteller, ecoPayz, and PayPal. Members of Casumo Casino can also use Paysafecard as well as Bank Transfer to collect their winnings.
The minimum amount mobile casino fans are allowed to withdraw is €10. Players from Canada can cash out no less than C$20 via Interac e-Transfer, MuchBetter, and iDebit. Unfortunately, mobile players can see the supported withdrawal methods and the limits associated with them only if they have amassed enough winnings.
Our dedicated team contacted the customer support agents to learn more about the withdrawal methods and limits. Most payment solutions have a maximum withdrawal limit of €10,000. However, if you cash out via Paysafecard, the maximum you will be able to pull out from your gaming balance is €1,000. It is crucial to note that you must wager your deposit at least once prior to cashing out your funds.
|Withdrawals at Casumo Casino App
|Average withdrawal time
|3 to 5 banking days
|3 to 5 banking days
|0 – 24 hours
|0 – 24 hours
|0 – 24 hours
|0 – 24 hours
|0 – 24 hours
|2 – 5 business days
|0 – 24 hours
|1 to 3 banking days
|1 to 5 banking days
Related Mobile Apps
Casumo Casino App Security and Licensing
Casumo Casino is a reliable gambling site that certainly deserves players’ attention. The gambling site provides details about its licenses and the company that manages it below the fold. Casumo Casino has obtained licenses from the UK Gambling Commission, the Malta Gaming Authority, the Swedish Gaming Authority, and the Gibraltar Gambling Commissioner. Casumo Casino also had a license from the Danish Gambling Authority, but in July 2022, the operator decided to exit the Danish market.
The company that operates Casumo Casino is Casumo Services Limited. Although it manages only this mobile casino, the operator seems to know how to keep players satisfied. Casumo Casino was launched in 2012, and over the years, it has earned the trust of players from various countries.
The mobile casino uses industry-standard SSL encryption to protect players and their sensitive information from cybercriminals. At Casumo Casino, you can find RNG-based games from respected software providers. Therefore, mobile players cannot hold the operator responsible for their hot and cold streaks.
Mobile casino fans under the legal gambling age in their country of residence are not allowed to join Casumo Casino. Casumo Casino offers responsible gambling tools such as wagering/deposit/loss limits, reality checks, cooling-off, and self-exclusion to prevent vulnerable players from gambling problems. We like that mobile casino fans can set limits or suspend their accounts temporarily or permanently by themselves.
|Region Restrictions and Safety at Casumo Casino
|Minimum age requirement
|18, but it may vary between the different jurisdictions (players from Canada must be 19 years old to participate in gambling activities)
|The UK Gambling Commission (license no. 39265), the Malta Gaming Authority (license no. MGA/CRP/217/2012), the Swedish Gaming Authority (license no. 20Si2492), and the Gibraltar Gambling Commissioner (Remote Gaming Licenses no. 126 and 127)
|Afghanistan, Albania, Barbados, Belarus, Botswana, Burkina Faso, Burundi, Cambodia, Central African Republic, China, Crimea Region, Cuba, Democratic Republic of the Congo, Eritrea, Fiji, France, Ghana, Haiti, Iran, Iraq, Israel, Italy, Kyrgyzstan, Laos, Liberia, Libya, Mauritius, Mongolia, Poland, Russia, Senegal, Panama, Sudan, Sri Lanka, Turkey, Uganda, the USA, Yemen, Zimbabwe, and others
|Responsible gaming tools
|Setting wagering/deposit/loss limits, reality checks, a maximum session time, cooling-off, and self-exclusion
Mobile Customer Support at Casumo Casino
Casumo Casino works with a team of professionals who are always ready to assist casino fans. The mobile casino offers a standard set of communication channels, including live chat and email. If your queries are not urgent, you can forward them via email at firstname.lastname@example.org.
Members of Casumo Casino can also get in touch with the customer support representatives via live chat. When you open the chat box, you will be welcomed by a chatbot that will provide you with automated answers to some of the most frequently asked questions. If the chatbot does not answer your questions, tap the Talk to a Person button to contact one of the friendly and knowledgeable customer support agents. The customer support representatives typically reply in 3 to 5 minutes. We have to note that the mobile casino also features an extensive FAQ page and a blog with some helpful articles.
|Customer Service Channels at Casumo Casino
|Average response times
|Live chat: 3 to 5 minutes
Email: 1 to 2 days
|English, German, Finnish, Swedish, Norwegian, and Japanese
Casumo Casino App Q&A
How do I set up an account at Casumo Casino?
If you want to register with Casumo Casino, tap the main menu button and select Sign Up from the drop-down menu. After that, you will have to enter your email, phone number, name, address, date of birth, set a password, and create a username. Once you join Casumo Casino, you can make a deposit and play for real money. Keep in mind that it is strictly prohibited to have multiple accounts at Casumo Casino.
How do I set responsible gambling limits?
Mobile casino fans who want to keep their gambling sessions in check can set deposit/wager/loss limits, reality checks, or suspend their accounts by visiting the Play Okay Settings section of their profiles. Please note that it takes 24 hours to revoke or ease up your limits. Given that you want to make your limits tighter, the change will be applied on the spot.
What documents are needed to verify my account at Casumo Casino?
Members of Casumo Casino must verify their accounts before withdrawing their profits. For that purpose, players will be required to send a copy of their ID (passport, national identity card, or driving license) and proof of address (utility bill or card statement not older than 6 months). The mobile casino has the right to ask for a copy of the front and back of the debit/credit card used by a player to make a deposit. Unfortunately, Casumo Casino does not specify how long the verification procedure takes.
Does Casumo Casino charge an inactive account fee?
Yes, Casumo Casino charges inactive users a fee of €5 per month. However, you will be notified via email that your account will become inactive at least one month beforehand. All accounts that have remained unused for 12 consecutive months are considered dormant.
How do I claim a bonus at Casumo Casino?
Mobile casino enthusiasts who want to make use of a bonus must claim it from the Valuables section of their accounts. In the Promotions section, casino enthusiasts can find seasonal promotions and other deals along with their terms and conditions. If you redeem a promotion, you can keep track of the remaining wagering requirement in the withdrawals section of your account.
Casumo Casino offers an abundant selection of games designed to run smoothly on nearly any handheld device. The browser-based app scales well on smartphones and tablets, but Casumo’s native apps for Android and iOS-based devices really cut the mustard.
Along with the limited-time bonuses, the Casumo Casino app offers a generous Welcome Bonus for newcomers. On top of this, the minimum deposit and withdrawal limits are quite reasonable. We also had a pleasant experience with the casino’s customer support team. All in all, Casumo Casino is a near-perfect mobile gambling platform that will suit the taste even of the choosiest casino mavens.