Soon after its official launch in 2013, Energy Casino hit the ground running. In the subsequent years, it has become one of the highest-traffic gambling sites. The company responsible for the casino’s operations is Probe Investments Limited. Energy Casino accepts players from various jurisdictions thanks to its licenses issued by the UK Gambling Commission and Malta Gaming Authority.
If you are looking for an action-packed gambling experience, Energy Casino is the place to be. It boasts an overwhelming variety of games powered by industry behemoths like Microgaming, Play’n GO, Evolution Gaming, Pragmatic Play, NetEnt, and others. Energy Casino does not shy away from adopting the latest trends. It runs smoothly on different devices, allowing casino enthusiasts to play top-quality games even on the go.
Besides the remarkable mobile gaming portfolio, the Energy Casino app offers professional customer support services, generous promotions, and a broad array of reliable payment solutions. However, the mobile casino does not come without any flaws. This review will discuss the mobile casino’s strengths and weaknesses. This way you can decide whether or not Energy Casino will suit your taste.
|Energy Casino App in Brief|
|Operator||Probe Investments Limited|
|Licensing authorities||The UK Gambling Commission and the Malta Gaming Authority|
|Supported languages||English, Polish, Hungarian, Norwegian, Finnish, German, French, Vietnamese, Portuguese, Spanish, and Japanese|
|Supported Currencies||BRL, CAD, CLP, EUR, GBP, HUF, INR, JPY, NOK, NZD, PEN, PLN, USD, VND, and ZAR|
|Supported browsers||All mobile web browsers (Google Chrome is recommended)|
|Number of casino games||Over 4,000|
|Other available products||Sportsbook|
Players Feedback and Experience with Energy Casino App
Throughout the years, Energy Casino has established a name for itself. Numerous casino enthusiasts are pleased with the brand’s services, and this becomes evident from the plenty of positive reviews the web-based casino has received. Trustpilot users have given the brand a score of 3.3 out of 5, which is Average. At AskGamblers, the brand has received 7.85 out of 10 stars.
While most reviews are positive, there are casino enthusiasts who were displeased with Energy Casino’s services. Some players complained about the slow withdrawal times. The customer support services were also heavily criticized by several casino fans. A few bad reviews came from casino enthusiasts who won a substantial amount and had their accounts blocked. Another aspect of the web-based casino that some players did not like is its design.
However, most reviewers gave Energy Casino a rather good rating. Players enjoyed the casino’s gaming portfolio and the generous promotions on offer. Others shared that they are impressed with the fast withdrawal times and quick verification process. We liked that the operator replied to most reviews, which shows that it cares about all players and their experience with Energy Casino.
Energy Casino Mobile Catalog
Nothing excites casino enthusiasts more than an excellent selection of games powered by leading software companies. We are glad to inform you that the Energy Casino app has an impressive gaming collection. Play’n GO, Microgaming, Big Time Gaming, NetEnt, Evolution Gaming, and Pragmatic Play are some of the software companies that supply the mobile casino with premium-quality games. The Energy Casino app boasts over 4,000 titles from different game genres. Mobile casino enthusiasts do not need to set up an account at Energy Casino to try the games in demo mode.
|Energy Casino Mobile Games Summary|
|Software courtesy of||Play’n GO, Pragmatic Play, Relax Gaming, Red Tiger, Thunderkick, Microgaming, NetEnt, Hacksaw, Big Time Gaming, Greentube, Eyecon, Gamomat, Kalamba, 1×2 Gaming, Booming Games, Blueprint Gaming, Evolution Gaming, Ezugi, and others|
|Table games||Over 40|
|Video poker games||11|
|Progressive jackpots||Over 60 (including the daily jackpot games)|
|Live dealer tables||Over 300|
Energy Casino Mobile Slots
- Pearls of Aphrodite
- Book of Secrets
- Drill That Gold
- Might of Ra
- Money Train 2
- Fruit Party
- Immortal Romance
- Rise of Merlin
- Masters of Valhalla
- Ocean’s Treasure
Slots are the most sought-after games. That is why most gaming platforms are focusing on slots. Energy Casino’s mobile gaming catalog is mainly occupied by slots. When you visit the mobile casino, you will notice that there are different slots categories depending on their type and features. We were pleased to find that the mobile casino has a separate category for the upcoming titles as well as the recently added games.
The slots collection at Energy Casino is mind-blowing. Reel spinners are treated to over 3,500 based on different themes. The mobile casino features plenty of ancient history-themed slots. Some enthralling titles include Queen of Gods, Legacy of Dead, Book of Gods, Doom of Egypt, Curse of the Mummies, etc. At Energy Casino, casino enthusiasts who are into classic slots will enjoy a whale of a time on the go with titles such as Starstruck, Black Horse, Extreme 7, Classic 243, Deco Diamonds, Inferno Star, and others.
The Energy Casino app also hosts a delectable range of fruit-themed slots, including but not limited to Fruits’n Sevens, Immortal Fruits, Fruitlicious, and Sizzling 6. The mobile casino offers a large number of slots inspired by Asian culture. High volatility slots and Megaways slots are not absent from the casino’s mobile gaming portfolio.
Energy Casino Mobile Table Games
- French Roulette
- 10p Roulette
- Turbo Roulette
- Redeal Blackjack
- Single Deck Blackjack
- Vegas Strip Blackjack
- Casino Stud Poker
- 3-Hand Casino Hold’em
- Dragon Tiger
- No Commission Baccarat
The Energy Casino app offers something for every taste. Although there is not a wealth of options for fans of table games, the mobile casino features all table classics, including roulette, blackjack, poker, and baccarat. The available table games are conveniently organized in a category of their own. However, mobile players might get confused when they visit the Table Games category because the titles are messed up.
Blackjack fans will not remain disappointed as the Energy Casino app offers titles such as Double Exposure Blackjack, Perfect Strategy Blackjack, European Blackjack, Vegas Downtown Blackjack, and others. The mobile casino also features several multi-hand blackjack variations. Furthermore, the mobile casino is home to some well-liked poker variations, including Casino Hold’em, Red Panda Poker, Casino Stud Poker, and several more.
The variety of roulette titles will tickle the fancy of every fan of the game genre. At Energy Casino, you will have the opportunity to play the basic roulette variations, including American, European, and French Roulette. However, the mobile casino features other exciting roulette variations such as Lux Roulette, 10p Roulette, Turbo Roulette, Roulette Nouveau, Lotto Roulette, etc. Baccarat is another fan-favorite game that members of Energy Casino can play. Some exciting variations include Switch Baccarat, No Commission Baccarat, Mini Baccarat, and Baccarat Deluxe. Casino Solitaire is also on offer.
Energy Casino Mobile Progressive Jackpot Games
- Mega Moolah
- Juicy Joker Mega Moolah
- Grand Spinn Superpot
- Major Millions
- Queen of Alexandria WowPot
- Hall of Gods
- Wheel of Wishes
- Imperial Riches
- Treasure Nile
- Beast of Wealth
The Energy Casino app takes pride in its fantastic selection of wide-area progressive jackpot games courtesy of the reputable software companies Microgaming and NetEnt. Mobile casino enthusiasts can easily find the progressive jackpot games as these are listed in a separate category. We liked that some emblematic progressive jackpot games such as Mega Moolah, Atlantean Treasures Mega Moolah, Juicy Joker Mega Moolah, Major Millions, Book of Atem WowPot, Hall of Gods, Mega Fortune, Imperial Riches, etc.
Energy Casino treats its mobile players to an abundant collection of daily progressive jackpot slots. These are assiduously listed in a separate category. Pharaohs and Aliens, Ocean Reef, Continent Africa, Crystal Mania, Aztec Adventure, and Alice in Wonderland are some of the daily jackpot games on offer.
Energy Casino Mobile Video Poker Games
- Aces & Eights
- Aces & Faces
- Joker Poker
- Turbo Poker
- American Poker Gold
- American Poker V
- Jacks or Better
- Three Cards
- Deuces Wild
As far as video poker is concerned, the mobile casino features a good number of titles. While we cannot say that Energy Casino has an extensive collection of video poker games, the available titles are up to par with the industry standards. Mobile casino enthusiasts can pick from top-shelf titles such as Deuces Wild, Jacks or Better, Aces & Eights, Aces & Faces, and others.
To spice it up for video poker enthusiasts, the operator has added some multi-hand video poker variations. For example, Deuces Wild by Play’n GO allows casino fans to play with up to 100 hands at the same time. Although some of the available video poker variations are not new, they run smoothly on handheld devices.
Energy Casino Mobile Live Dealer Tables
- Immersive Roulette
- Roulette Azure
- Speed Roulette
- Infinite Blackjack
- Lightning Blackjack
- Casino Hold’em
- Super Andar Bahar
- Golden Wealth Baccarat
- Crazy Coin Flip
- Mega Sic Bo
Energy Casino collaborates with several software companies specialized in developing live dealer games. If you join this mobile casino, you will have the chance to play over 300 top-quality live dealer games powered by Evolution Gaming, Pragmatic Play, Ezugi, Quik, and others. An advantage of playing live dealer games is that you will be able to communicate with the dealer and other players in real-time.
Friendly and knowledgeable dealers manage the tables, which further contributes to your top-notch gambling experience. In addition, the Energy Casino app hosts live dealer games that can fit any bankroll size. Table limits start from €0.20, while some game shows allow players to wager as little as €0.10. While exploring the mobile casino’s live dealer gaming portfolio, we found plenty of localized table games with native-speaking dealers.
If table games are up to your liking, you may enjoy Immersive Roulette, Auto-Roulette La Partage, Casino Hold’em, Three Cards Poker, Free Bet Blackjack, One Blackjack, Craps, Fan Tan, Bac Bo, Andar Bahar, Bet on Teen Patti, etc. The mobile casino also boasts a breath-taking collection of live game shows that will diversify your gambling experience. Some enthralling titles include Mega Wheel, Sweet Bonanza, Dream Catcher, Deal or No Deal, and others.
Energy Casino Mobile Specialty Games
- Tomatina Bingo
- Instant Bingo
- Extra Bingo
- Lucha Chilli Scratch
- Lucky Scratch
- Coin Field
- Coin Vault
The Energy Casino app does not lack specialty games. If bingo corresponds to your preferences, you can try your luck on Calavera Bingo, Bingo 90, Extra Bingo, Tomatina Bingo, and others. While we could not find not even a single keno variation, we came across several scratch games. Some include Snow Scratcher, Lucky Scratch, Tiger Scratch, Prince Treasure, etc. Other specialty games we dug out with the help of the search tool include Coin Vault, Mines, Boxes, and Spaceman. The games feature crisp visuals and can produce huge payouts.
Other Mobile Products by Energy Casino
The Energy Casino app has a sportsbook section, allowing mobile users to place bets on various sporting events. Some sports that you can wager on include football, tennis, basketball, volleyball, ice hockey, table tennis, snooker, boxing, etc. Mobile sports fans can place in-play bets on some sporting events.
Moreover, the mobile betting platform offers generous promotions for newcomers and existing sports fans. You can find all sports bonuses up for grabs in the Promotions section. The mobile sportsbook allows its users to choose from two odds formats, including decimal and fractional.
Virtual sports have garnered a great deal of attention in recent years. And if betting on virtual sports is up your alley, do not hesitate to visit the Virtual Sports category. The bet slip is easy-to-use, so punters will not experience any issues placing a bet even on the move.
Energy Casino App Device Compatibility
If you register with Energy Casino, you can enjoy an excellent gambling experience everywhere you go. You can load most games included in Energy Casino’s gaming portfolio on smartphones and tablets running on Android, iOS, and Windows OS. We used an Android device to try the Energy Casino app, and we had a positive experience. Usually, the huge number of games slows down gambling sites. That is why we are glad to report that the Energy Casino app has fast loading times.
Although the operator does not offer a dedicated app, Energy Casino’s instant-play version will correspond to the preferences of the most exacting casino enthusiasts. It resembles the desktop version of the casino and automatically scales with the screen size of your touchscreen device. Moreover, Energy Casino preserves full functionality even on small-screen devices. Mobile casino enthusiasts can add the Energy Casino shortcut to their home screens.
You can load Energy Casino in the browser of your device. An advantage of the mobile casino is that it is compatible with all web browsers. To avoid technical issues, make sure that your Internet connection is strong. The browser-based app spares you the inconvenience of downloading and installing an app. In addition, native casino apps are often bulky, which can be a problem if your smartphone or tablet is running out of storage space.
|Energy Casino App Supported Devices Summary|
|iOS app technical requirements||Compatible with all mobile web browsers; no special OS requirements|
|Android app technical requirements||Compatible with all mobile web browsers; no special OS requirements|
Energy Casino Mobile App Features
Casino enthusiasts who decide to switch to Energy Casino’s mobile version will enjoy hassle-free navigation. At first glance, the homepage looks a bit cluttered, but that is because it acts as a game lobby. In the upper left corner, you will see the main menu button that provides links to all important sections of the mobile casino, including the promotions section, different game categories, sports section, terms & conditions, etc.
The games are divided into different categories depending on their genre. The operator has added a detailed description of each title to help players find the game that will correspond to their preferences. The mobile casino has an intuitive search tool and various filtering options. Casino fans can sort out the available titles by their software provider, bonus features, and category. Casino enthusiasts can rate the games that may help other players to make a good pick. Information regarding the company that owns the mobile casino and its licenses is available below the fold.
Energy Casino Mobile Promotions
The Energy Casino app does not offer a special promotion for mobile players. However, casino enthusiasts who prefer to play on the go can benefit from all promotions offered at Energy Casino. When you set up an account, you will receive a no-deposit bonus that will provide you with a taste of Energy Casino’s services.
First-time depositors can redeem a generous Welcome Bonus and get extra money to play their favorite games. The operator knows that every successful business should focus on retaining existing customers, and that is why it offers a range of promotions for regular players. A distinct feature of the Energy Casino app is its EnergyShop. The gambling site also offers a loyalty scheme accessible by invitation only. Please note that the available bonuses and their terms may vary between the different jurisdictions.
No Deposit Bonus
When we joined Energy Casino, we were offered a no-deposit bonus of 30 EnergySpins on the slot game Book of Dead. The sign-up deal comes with a wagering requirement of 30x and a maximum bet limit of €5. Please note that only slots count toward the rollover requirement. Casino enthusiasts have 7 days to meet the playthrough requirement.
After clearing the rollover requirement, the maximum you will be allowed to cash out is €100. Mobile casino fans from the following countries cannot claim the EnergySpins: Austria, Canada, Finland, Germany, Hungary, Poland, Ireland, Liechtenstein, Luxembourg, Chile, Peru, Brazil, Iceland, Ireland, Norway, Japan, Vietnam, New Zealand, and the United Kingdom.
The Energy Casino app welcomes its new registrants with open arms, offering them a two-stage Welcome Bonus. Upon depositing for the first time, you can benefit from a 100% match deposit bonus of up to €200 or the currency equivalent. The minimum amount you have to upload to your account to qualify for the Welcome Bonus is €10. Second-time depositors can claim a 50% up to €200 match deposit bonus.
Do not forget to opt-in for the two bonuses before depositing funds. Casino fans residing in the United Kingdom, Finland, Canada, Austria, Germany, Hungary, Norway, and Ireland cannot claim this Welcome Bonus.
The first deposit bonus carries a rollover requirement of 25x the cumulative deposit and bonus amount. Given that you claim the second deposit bonus, you must wager your deposit and the bonus funds 30x. Each of the promotions is valid for 30 days.
Mobile players can claim the second deposit bonus even if they have not activated the first one. The maximum bet limit is €5, and if you do not comply with it, the casino will forfeit the bonus and winnings generated from it. Casino enthusiasts must play slots to satisfy the rollover requirement. Bets on other games do not count toward the bonus turnover.
If you are not into slots, do not worry because the Energy Casino app has something in store for you. Mobile players who deposit funds to their accounts and play live dealer games can benefit from a 25% cashback up to €250 on net losses players have incurred during the first day of activity.
Casino fans from the United Kingdom, Finland, and Norway cannot benefit from the Live Casino Welcome Offer. Only live dealer games powered by Evolution Gaming qualify for the promotion. Free Bet Blackjack, Power Blackjack, Infinite Blackjack, and First Person games are excluded from the promotion.
The minimum bet to qualify for the Welcome Bonus is €5, and mobile casino fans have to play 50 rounds or more during their first day of activity. The minimum cashback amount you can claim is €5. To the delight of casino enthusiasts, the Live Casino Welcome Offer is wager-free. Mobile players who qualify for the cashback deal will be notified via email. The cashback funds will be credited to one’s account on the next working day by 17:00 (CET).
|Energy Casino Mobile Welcome Bonus at a Glance|
|Bonus amount and percentage||
|Promo code||Not required|
|Minimum deposit||€10; Live Casino Welcome Offer: only bets of €5 or more qualify for the promotion|
|Disqualified countries||1st and second deposit bonuses: the United Kingdom, Finland, Canada, Austria, Germany, Hungary, Norway, and Ireland; Live Casino Welcome Offer: the United Kingdom, Finland, and Norway|
|Disqualified games||1st and 2nd deposit bonuses: progressive jackpot games, table games, video poker, live dealer games, and some slots Live Casino Welcome Offer: Free Bet Blackjack, Power Blackjack, Infinite Blackjack, and First Person games; all live dealer games except those powered by Evolution Gaming|
|Payment method restrictions||No|
Bonuses for Returning Players
The Energy Casino app offers a weekly Reload Bonus of 50% up to €50. Mobile casino fans can activate the Reload Bonus twice from Monday to Sunday every week. However, the operator caps the maximum withdrawable winnings to €400. Only casino enthusiasts who have made at least one successful deposit qualify for the promotion.
Only the game of the week (as designated by the mobile casino) contributes toward the rollover requirement. Players must use the Reload Bonus within 7 days after being credited. A wagering requirement of 30x the deposit and bonus amount applies. If you reside in the United Kingdom or Finland, you will not be able to claim the Reload Bonus.
Every week, mobile users of Energy Casino have the chance to win EnergyPoints by playing the game of the week. Every time you place a bet on the qualifying game, you will generate EnergyPoints at a 40% rate. For instance, if you wager €100, you will get 40 EnergyPoints that can be exchanged for cash, EnergySpins, and items at the EnergyShop.
Funds obtained from the exchange of EnergyPoints are wager-free. The minimum number of EnergyPoints that can be converted into cash is 100. For every 100 EnergyPoints, players receive €1.
EnergyPoints can be also used to buy EnergySpins from the EnergyShop. Casino fans can customize the value and the number of EnergySpins depending on the EnergyPoints they have. The value of the regular EnergySpins ranges from €0.09 to €0.25 per spin. As for the value of Super EnergySpins, it starts from €0.9 and reaches €1 per spin.
Winnings generated from the EnergySpins are subject to a 1x rollover requirement. Players have 7 days to clear the rollover requirement. While playing with an active bonus, the maximum you can wager is €5.
Mobile Payments at Energy Casino
At Energy Casino, you will be able to manage your funds in a hassle-free manner thanks to the array of accepted payment methods. Depending on your country of residence, some banking solutions may not be available to you. However, you can see the payment methods available in your region after logging in to your account. The mobile casino allows its users to set their funds in different currencies, including BRL, CAD, CLP, EUR, GBP, HUF, INR, JPY, NOK, NZD, PEN, PLN, USD, VND, and ZAR.
Topping Up Mobile Balance at Energy Casino
If you want to top up your account at Energy Casino, you should know that the minimum amount you can deposit is €10 or the currency equivalent. Depending on the preferred payment method, the maximum limit on deposits varies from €1,000 to €5,000. The casino operator does not impose fees on deposits. Top-ins are usually processed instantly, meaning you can start playing your favorite games right away.
The mobile casino employs a broad range of trustworthy payment solutions. Given that you prefer more traditional banking methods, you can use your Visa or Mastercard to fund your casino account. Payments via Google Pay and Apple Pay are also accepted. Casino enthusiasts can also choose from several reputable eWallets, including Skrill, Neteller, Skrill 1-Tap, ecoPayz, Jeton, MuchBetter, and others.
Prepaid cards are among the best payment methods for safe transactions online because you do not need to disclose personal information when using them. At Energy Casino, mobile casino enthusiasts can deposit via Paysafecard and Neosurf. It is also possible to top up your account via Bank Wire Transfer, but such transactions may take 3 to 7 banking days. Mobile casino fans can also use various bank transfer services such as Euteller and Trustly.
|Depositing at Energy Casino App|
|Deposit method||Minimum deposit||Maximum deposit||Deposit fees||Average timeframes|
|Visa||€10||€5,000||The mobile casino does not impose fees||Instant|
|Mastercard||€10||€5,000||The mobile casino does not impose fees||Instant|
|Google Pay||€10||€5,000||The mobile casino does not impose fees||Instant|
|Apple Pay||€10||€5,000||The mobile casino does not impose fees||Instant|
|MuchBetter||€10||€5,000||The mobile casino does not impose fees||Instant|
|Euteller||€10||€2,000||The mobile casino does not impose fees||Instant|
|Neteller||€10||€5,000||The mobile casino does not impose fees||Instant|
|Skrill||€10||€5,000||The mobile casino does not impose fees||Instant|
|Skrill 1-Tap||€10||€5,000||The mobile casino does not impose fees||Instant|
|Rapid Transfer||€10||€5,000||The mobile casino does not impose fees||Instant|
|Jeton||€10||€3,000||The mobile casino does not impose fees||Instant|
|ecoPayz||€10||€5,000||The mobile casino does not impose fees||Instant|
|Paysafecard||€10||€1,000||The mobile casino does not impose fees||Instant|
|Trustly||€10||€5,000||The mobile casino does not impose fees||Instant|
|Neosurf||€10||€1,000||The mobile casino does not impose fees||Instant|
|Bank Wire Transfer||€10||€5,000||The mobile casino does not impose fees||3 to 7 banking days|
Cashing Out Winnings at Energy Casino
The Energy Casino app has a “closed-loop” system in place. This means that if you have funded your account using a specific payment method, you will have to withdraw via the same banking solution. However, not all payment methods support withdrawals, and you will have to select an alternative payment method. One of the options you can resort to is Bank Transfer.
Players from some jurisdictions can withdraw via their debit/credit cards by Visa and Mastercard. But if you want to receive your winnings as quickly as possible, we advise you to withdraw via a digital wallet. You can choose from ecoPayz, Skrill, Neteller, and others. Please note that some payment solutions such as Instadebit and Interac e-Transfer are country-specific.
The least amount that players are allowed to withdraw is €20. The withdrawal maximum is €5,000 per day, but it may vary between the different payment solutions. The mobile casino takes a maximum of 72 hours to process withdrawal requests. Players residing outside the United Kingdom can reverse their withdrawals. Every first withdrawal of the week is fee-free. Subsequent withdrawals incur a fee of €5.
A crucial thing to note is that deposits are subject to a 1x wagering requirement. If you want to withdraw a deposit that you have not wagered at least one time, an administration charge of 5%, but no less than €10, may be applied.
|Withdrawals at Energy Casino App|
|Withdrawal method||Minimum withdrawal||Maximum withdrawal||Withdrawal fees||Average withdrawal time|
|Visa||€20||€5,000||One free withdrawal per week; subsequent withdrawals are subject to an administrative fee of €5||1 to 3 banking days|
|Mastercard||€20||€5,000||One free withdrawal per week; subsequent withdrawals are subject to an administrative fee of €5||1 to 3 banking days|
|MuchBetter||€20||€2,000||One free withdrawal per week; subsequent withdrawals are subject to an administrative fee of €5||Up to 24 hours|
|Neteller||€20||€5,000||One free withdrawal per week; subsequent withdrawals are subject to an administrative fee of €5||Up to 24 hours|
|Skrill||€20||€5,000||One free withdrawal per week; subsequent withdrawals are subject to an administrative fee of €5||Up to 24 hours|
|ecoPayz||€20||€5,000||One free withdrawal per week; subsequent withdrawals are subject to an administrative fee of €5||Up to 24 hours|
|Interac e-Transfer||€20||€2,000||One free withdrawal per week; subsequent withdrawals are subject to an administrative fee of €5||Up to 24 hours|
|Instadebit||€20||€2,000||One free withdrawal per week; subsequent withdrawals are subject to an administrative fee of €5||Up to 48 hours|
|iDebit||€20||€2,000||One free withdrawal per week; subsequent withdrawals are subject to an administrative fee of €5||Up to 48 hours|
|Astropay Card||€20||€5,000||One free withdrawal per week; subsequent withdrawals are subject to an administrative fee of €5||Up to 72 hours|
|Trustly||€20||€5,000||One free withdrawal per week; subsequent withdrawals are subject to an administrative fee of €5||Up to 48 hours|
|Bank Transfer||€20||€5,000||One free withdrawal per week; subsequent withdrawals are subject to an administrative fee of €5||2 to 10 business days|
Related Mobile Apps
Energy Casino App Security and Licensing
There is no doubt that Energy Casino is a safe gambling platform. The mobile casino holds licenses from two of the strictest regulatory authorities – the UK Gambling Commission and the Malta Gaming Authority. Furthermore, the brand has been in operation since 2013, and no casino would remain in business for that long if it was not fair.
The mobile casino uses SSL encryption to ensure your personal information is safe. And if you try to log in to your account from a new device or country, you will have to enter the 6-digit authentication code sent to you via email or SMS. This procedure adds an extra layer of security to your account.
Mobile casino enthusiasts will have various responsible gambling tools at their disposal. These will help you to control your activity and manage your bankroll. And if you believe that you have a gambling addiction, you can self-exclude from playing at Energy Casino. The mobile gambling platform does not accept individuals below the age of 18. Due to regulatory restrictions, the mobile casino does not welcome players from Belgium, Australia, Italy, Spain, the United States, and others.
|Region Restrictions and Safety at Energy Casino|
|Minimum age requirement||18 years old|
|Licenses||The UK Gambling Commission (license no. 39325) and the Malta Gaming Authority (license no. MGA/B2C/224/2012)|
|Restricted regions||Australia, Belgium, Curacao, the Czech Republic, Korea, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, the Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United States, and Yemen|
|Responsible gaming tools||Wager limits, loss limits, session limits, reality checks, cooling-off, and self-exclusion|
Mobile Customer Support at Energy Casino
Energy Casino has made sure that desktop and mobile players will enjoy a trouble-free gambling experience. Assuming you have any inquiries during your stay at Energy Casino, do not hesitate to contact the customer support department. Mobile casino enthusiasts can dial +48 22 125 5116 or +44 20 808 958 87 and speak to a casino representative one-on-one.
Unfortunately, at the moment of writing, the phone support was unavailable. But that is not something to cry about as the Energy Casino app has efficient customer support via live chat. What may disappoint some players is that the live chat agents are available from 09:00 to 00:00 during the week. If you need assistance during the weekend, you can get in touch with the support agents from 13:00 to 21:00.
Mobile casino enthusiasts can also send an email to the customer support representatives at firstname.lastname@example.org. Casino registrants can also check the information on the FAQ page.
|Customer Service Channels at Energy Casino|
|Phone||+48 22 125 5116; +44 20 808 958 87|
|Live chat||Yes (Monday to Friday from 09:00 to 00:00; Saturday and Sunday from 13:00 to 21:00)|
|Average response times||Live chat: 1 to 3 minutes
Email: Within 24 hours
|Support languages||English, Polish, Hungarian, and Finnish|
Energy Casino App Q&A
How do I set up an account at Energy Casino?
If you want to join Energy Casino, tap on the Register button in the upper right corner. From there, you have to fill out the registration form. You will have to provide details regarding your name, address, phone number, and email address. Keep in mind that you must provide a valid email address because you will receive an activation email.
Is it possible to cancel my self-exclusion request?
Players residing in the United Kingdom are not allowed to cancel their self-exclusion requests. If you reside outside the UK, you can cancel your self-exclusion by contacting the customer support department. Please note that you have to wait for the cooling-off period to expire (which is 7 days) before being allowed to play at Energy Casino again.
Does the Energy Casino app charge for inactivity?
If you have not placed any bets for a period of 6 months or more, your account will become inactive, and the mobile casino will charge you an administrative fee of €5. The Energy Casino app will contact you via email 30 days before your account becomes inactive. You can reactivate your account or withdraw your funds to avoid the fee.
How do I verify my account at Energy Casino?
The Energy Casino app will notify you and enable the upload functionality in the My Documents tab in your account whenever it is necessary to verify your account. You will be required to upload a color copy of a valid government-issued identification document as well as proof of residence. Keep in mind that the Energy Casino app does not accept phone bills as proof of residence.
How can I set deposit/loss/session/wager limits?
Mobile casino enthusiasts do not have to contact the customer support department to set deposit/loss/wager/session limits. They only need to navigate to the Responsible Gambling section in their accounts. The fact that all players can set responsible gambling limits at all times is great and demonstrates the operator’s commitment to protecting players from gambling problems.
Energy Casino is the place to go if you enjoy a fun and safe gambling environment. The mobile casino boasts a healthy number of premium-quality games courtesy of acclaimed software companies. Moreover, Energy Casino is fully optimized to run on a broad range of handheld gadgets. Thus, you can play your favorite games even on the go.
Bankroll management is a piece of cake due to the multiple accepted payment methods. A small letdown is that the Energy Casino app applies fees on withdrawals. We also did not like that the casino’s customer support department is not available around the clock. Despite the few lacking points, Energy Casino is an excellent gambling platform.