Launched in 2008, Casino.com has quickly reached the top of the list of best online casinos. The web-based casino takes pride in the numerous accolades it has received over the years. The respected company Mansion Group is at the helm of the gambling site. It also operates two other acclaimed web-based casinos, including Mansion Casino and Slots Heaven.
Although Casino.com does not have the most attractive domain name, it is easy to remember and type. Furthermore, it perfectly reflects the services that the site offers. Casino.com boasts an abundant selection of games powered by some of the industry’s most prominent software companies. Playtech is the game developer that has contributed the most to the casino’s gaming suite.
Casino.com is fully responsive on mobile devices, allowing casino fans to play their favorite games wherever they go. The mobile casino also offers some tasty promotions up for grabs. The supported payment methods will correspond to the preferences of every player.
|Casino.com App in Brief|
|Operator||Onisac Ltd, a subsidiary of Mansion Group|
|Licensing authorities||The UK Gambling Commission and the Gibraltar Gambling Commissioner|
|Native apps||Yes, for Android and iOS|
|Supported languages||English, German, French, Spanish, Portuguese, Norwegian, Finnish, Italian, and Arabic|
|Supported Currencies||EUR, USD, CAD, NOK, NZD, and ZAR|
|Supported browsers||All mobile web browsers, including Opera, Mozilla Firefox, Internet Explorer, Microsoft Edge, Google Chrome, etc.|
|Number of casino games||Over 1,500|
|Other available products||No|
Players Feedback and Experience with Casino.com App
Casino.com is a gambling site with solid experience on the market. Throughout the years, it has earned the trust of many players, and the general opinion about the brand is positive. If you check the casino’s profile at Trustpilot, you will notice that many players praise the gambling site for its excellent customer support services, varied gaming library, and generous promotions. Some players shared that the customer support agents were friendly and quick. Other positive reviews come from players who had no issues adding funds to their accounts and withdrawing their profits.
As is the case with all other web-based casinos, Casino.com has also received some negative reviews. Many players criticized the web-based casino for the slow withdrawal times. Some casino fans reported that the web-based casino blocked their accounts immediately after they made a deposit. Some reviewers claimed that the outcomes of the games are fixed. Several players who gave Casino.com a Bad rating admitted that they had a good experience with the customer support services.
Based on 1,209 reviews, Casino.com’s overall rating is Great. As many as 62% of Trustpilot users rated the brand as Excellent. Meanwhile, 7% gave Casino.com a Great rating. Some 3% of the users believe that the brand deserves an Average rating, while another 3% consider it Poor. The remaining 25% describe their experience with Casino.com as Bad.
Casino.com Mobile Catalog
When you visit Casino.com’s gaming library, you will be overwhelmed by the huge selection of top-quality games. The casino’s mobile portfolio includes over 1,500 titles. At Casino.com, mobile casino fans will have the chance to play some top releases by Blueprint, Microgaming, NetEnt, Playtech, Play’n GO, Pragmatic Play, and others. All games use random number generator software, which is subject to regular audits. Therefore, players have no grounds to believe that the games are unfair.
Some games support demo mode, but mobile players must log out of their accounts. After that, they must tap the main menu and select Casino Games. Please note that not all releases are available in practice mode.
|Casino.com Mobile Games Summary|
|Software courtesy of||Blueprint, Microgaming, NetEnt, Playtech, Quickspin, Realistic Games, Red Tiger, Pragmatic Play, Play’n GO, Eyecon, Skywind, and iSoftBet|
|Table games||Over 25|
|Video poker games||3|
|Progressive jackpots||More than 150 + over 70 daily drop jackpots|
|Live dealer tables||Over 70|
Casino.com Mobile Slots
- Book of Charms
- Diamond Rise
- Book of Dead
- Rocco Gallo
- Rise of the Genie
- Dazzle Me
- Gorilla Riches
- Fishin’ Bonanza
- Ishtar: Power Zones
The Casino.com app is packed to the brim with fun slots based on various themes. If you are a reel spinner, we can give you our word that you will never grow bored during your stay at Casino.com. The mobile gambling platform offers slots suitable for every taste. Fans of classic 3-reel slots are in for a treat at Casino.com as the mobile gambling platform hosts titles such as Retro Rush, Book of Kings, Lucky Emeralds, Midnight Wilds, Mega Joker, and others.
Mobile casino fans who prefer playing video slots will be pleased with the wide selection of titles they can pick from. In the Top Games category, you will find some titles that are quite popular among members of Casino.com. If animal-themed slots tickle your fancy, some titles you may find interesting include Cat in Vegas, Wolf Howl, Safari King, and Golden Tiger. Mobile casino enthusiasts looking for a slot with a cartoonish and charming design can play Fluffy Favorites, Greedy Wolf, The Dog House, Piggy Luck, and others.
Egyptian-themed slots are also available in abundance at Casino.com. Some top-shelf titles include Cleocatra, Mask of Amun, Ark of Ra, King’s Mask, Eye of Cleopatra, and Royal League: Book of Raider. The Casino.com app is also home to fantastic Asian-themed slots such as Moon Princess 100, Silent Samurai, Geisha Story, Dragon’s Luck, Chinese New Year, etc.
Members of Casino.com will have the chance to revel in a rewarding gambling experience with some slots inspired by popular TV shows and movies, including but not limited to Jumanji, Narcos, Hell’s Kitchen, Jurassic Park, Grease, and others. The mobile casino hosts plenty of Megaways slots that players can find in the respective category.
Casino.com Mobile Table Games
- Spin Till You Win Roulette
- Super Roulette
- Penny Roulette
- Frankie Dettori’s Magic Seven Blackjack
- Free Chip Blackjack
- All Bets Blackjack
- Cashback Blackjack
- Premium Baccarat
- 3 Card Brag
- Casino Hold’em
At Casino.com, mobile casino fans are treated to a decent range of classic mainstays that can be found under the Table Games category. Roulette enthusiasts can pick from thrilling variations such as Spin Till You Win Roulette, European Roulette, Mini Roulette, Diamond Bet Roulette, and others. Risk-averse players can opt for Penny Roulette or Premium French Roulette. The latter has a house edge of just 1.35% on even money bets due to the La Partage rule, while the former has a minimum bet limit of just $0.01.
Blackjack fans are not left wanting, either. At Casino.com, they can play Free Chip Blackjack, All Bets Blackjack, Cashback Blackjack, Blackjack Switch, Buster Blackjack, Premium Blackjack Single Hand, and others. The mobile casino hosts several house-banked poker variations, including Caribbean Stud Poker, 3 Card Brag, and Casino Hold’em. While browsing through the casino’s selection of table games, we also came across some video poker variations, including Jacks or Better, Jacks or Better Multi-Hand, and Deuces Wild Multi-Hand. Baccarat is also on offer.
To make things even more interesting, the operator has added several table games with progressive jackpots. These include Frankie Dettori’s Jackpot Roulette, Premium Baccarat, Dragon Jackpot Roulette, and Age of the Gods Roulette.
Casino.com Mobile Progressive Jackpot Games
- Absolutely Mammoth! PowerPlay Jackpot
- Pride of Persia: Empire Treasures
- Age of the Gods: Wonder Warriors
- Mega Moolah Goddess
- Absolutely Mad Mega Moolah
- Sherlock and Moriarty WowPot
- Queen of Alexandria WowPot
- Arabian Nights
- Mega Fortune
- Pharaoh’s Treasure Deluxe
The Casino.com app prides itself on its extensive selection of progressive jackpot games. If you are still wondering whether to join this mobile casino, you should visit its Jackpots section. It hosts some of the most sought-after titles from Microgaming, Playtech, and NetEnt. If luck is on your side, you can win a seven-figure cash prize while on the go.
At Casino.com, you can revel in a breath-taking gambling experience with Microgaming’s Mega Moolah and WowPot series. Some emblematic titles from these series include Immortal Romance Mega Moolah, Mega Moolah Goddess, Juicy Joker Mega Moolah, Queen of Alexandria WowPot, Book of Atem WowPot, and others.
Not long ago, Playtech took the online gambling world by storm after releasing its Age of the Gods progressive jackpot series. Apollo Power, Ruler of the Sky, God of Storms, King of Olympus, and Goddess of Wisdom are some of the titles included in Casino.com’s mobile gaming portfolio.
Another series of progressive jackpot games powered by Playtech is PowerPlay Jackpot. Titles from this series include Tip Top Totems, Egyptian Emeralds, Blazing Bells, Djinn of Storms, Storms of Ice, and others. If you are a fan of Playtech’s Kingdoms Rise series, you will be pleased to know that the Casino.com app offers the following titles: Sands of Fury, Guardians of the Abyss, Chasm of Fear, Forbidden Forest, Reign of Ice, and others.
Speaking of progressive jackpot games, we must note that the Casino.com app has a nice selection of daily drop progressives listed in a section of their own.
Casino.com Mobile Live Dealer Tables
- Mega Fire Blaze Roulette
- Age of the Gods Bonus Roulette
- Prestige Roulette
- Quantum Blackjack
- All Bets Blackjack
- Royale Blackjack
- Spin a Win
- Sic Bo Deluxe
- Casino Stud Poker
- Squeeze Baccarat
At Casino.com, live dealer games are available in spades. The mobile casino has over 80 live dealer tables powered by Playtech. When you enter the casino’s live dealer gaming lobby, you will immediately notice that the games are arranged in separate sub-categories depending on their type. The tables feature a live chat functionality, allowing casino enthusiasts to communicate with each other in real-time. Betting limits are wide, catering to the preferences of all casino fans.
Some live dealer games that caught our attention are French Roulette, American Roulette, Grand Blackjack, Unlimited Blackjack, Casino Stud Poker, Andar Bahar, Bet on Dragon Tiger, and Squeeze Baccarat. If you want to diversify your gambling experience, visit the Game Shows section where you will find titles such as Deal or No Deal the Big Draw, Hi-Lo, The Money Drop, Adventures Beyond Wonderland, and others.
Casino.com App Device Compatibility
Casino.com also caters to the demands and needs of players who are constantly on the go. No matter what handheld device you use, you can enjoy a smooth gambling experience on the go thanks to the casino’s browser-based app. You can load the gambling site in any browser. Mobile players can also add the casino’s shortcut to their home screens.
We used Google Chrome and Internet Explorer to test the Casino.com instant-play version. Admittedly, we had some loading issues with the site. But this should not discourage you because Casino.com has fantastic dedicated apps for Android and iOS devices.
Mobile casino fans can download the dedicated app directly from the Casino.com site. What attracted our attention is that there are two apps for Android devices. And if you want to access the casino’s complete mobile gaming suite (including the live dealer games), you will have to install both apps. The dedicated apps can be installed on touchscreen devices running on Android 5.0 or later.
Mobile casino enthusiasts who own an iOS-based device can download the app from the App Store. Remember that the app runs on 12.1 or a later version of the OS. The app will occupy 90.3 MB of your device’s storage space.
|Casino.com App Supported Devices Summary|
|iOS app technical requirements||iOS 12.1 or later|
|Android app technical requirements||Android 5.0 and up|
Casino.com Mobile App Features
Visually, the casino’s mobile version has the same appearance as the desktop version of the site. The mobile casino borrows its color scheme from its desktop counterpart. Black is the dominating color, but the occasional splashes of orange make the site’s appearance rather unique. The Casino.com app boasts a functional and simplistic design, allowing mobile players to browse through the gambling site effortlessly.
Mobile casino enthusiasts will find the main menu button in the upper left corner. It provides links to important sections such as the FAQ page, casino library, customer support department, and others. If you do not have an account at Casino.com yet, tap on the green button located in the upper right corner and fill in the registration form. The homepage provides basic information about the mobile casino.
Tap Casino from the main menu to enter Casino.com’s gaming library. A promotional banner advertises the bonuses up for grabs. The games are diligently organized in separate categories depending on their genre. Additionally, there is a search box. The filtering options allow players to sort the games by their software provider. It is also possible to arrange the games in alphabetical order.
Casino.com Mobile Promotions
When it comes to promotions, the Casino.com app does not drop the ball. Newcomers can benefit from a generous Welcome Package. The mobile casino also treats its customers to a range of tasty promotions. But keep in mind that some run for a limited time only. Thus, do not forget to check the Promotions section once in a while. And if you are looking for a VIP casino experience while on the go, Casino.com is sure to meet your expectations. We have to note that the promotions for regular players as well as the Welcome Bonus may vary between the different jurisdictions.
The Casino.com app pampers its registrants from the get-go. As a newcomer, you will be eligible for a Welcome Package 100% up to $/€400 and 200 free spins. Players from the United Kingdom can claim a Welcome Package of up to £100 and 200 free spins. The Welcome Package for players from Canada is split over 4 deposits. Each deposit bonus will match qualifying payments by 100% up to C$250. So, mobile casino fans from Canada can claim up to C$1,000 in bonus funds and 200 free spins.
Mobile casino enthusiasts must deposit at least $/€20 to qualify for the bonus. Upon topping up your gaming balance, you will receive bonus funds and 40 free spins. The remaining 160 free spins will be credited to your account in increments of 20 during the next 8 days.
The free spins can be used on some Age of the Gods slots, including Epic Troy, Glorious Griffin, Ruler of the Seas, Ways of Thunder, and King of Asgard. Please note that you must log in to your account and accept the free spins. Mobile casino enthusiasts have to activate the free spins within 24 hours from being credited. The value of the free spins varies from $/€0.10 to $/€0.20 depending on the game you play.
Winnings from the free spins are subject to a wagering requirement of 20x. A cap of $/€100 applies to the maximum winnings from the free spins. Unused free spins and winnings that do not meet the rollover requirement will be removed from your account after 30 days.
The bonus funds carry a playthrough requirement of 40x. It is crucial to note that once your real-money balance reaches 0, you will start using the bonus funds. While playing with an active bonus, you are allowed to wager no more than $/€5 ($/€0.50 per bet line) on slots and video poker. Fans of table games must comply with a maximum bet limit of 10% of the deposited amount.
The quickest way to satisfy the wagering requirement is to play slots or scratch cards. However, other games also count toward the rollover requirement. For more detailed information about the game weightings, visit the bonus terms and conditions section.
Only players who deposit via credit/debit cards, Bank Transfer, or online banking qualify for the Welcome Package. Players residing in China do not qualify for the Welcome Package. A small letdown is that mobile players cannot claim the Welcome Package through the casino’s iOS app.
|Casino.com Mobile Welcome Bonus at a Glance|
|Bonus amount and percentage||100% up to $/€400 + 200 free spins;
100% up to £100 and 200 free spins for players from the UK;
100% up to C$1,000 + 200 free spins for players from Canada (split over the first four deposits)
|Promo code||Not required, but mobile players must accept the Welcome Package from the pop-up notification window immediately after depositing|
|Validity||30 days; the free spins must be activated within 24 hours|
|Playthrough||Winnings from the free spins: 20 Bonus funds: 40x|
|Maximum wager||Slots and video poker: $5 Table games and card games: 10% of the deposited amount|
|Disqualified countries||China and Albania|
|Disqualified games||All double-up options on slots, video poker, and Hi-Lo; Jacks or Better, Fortunate Five, Gold Rally, Everybody’s Jackpot, Dead or Alive, Blood Suckers, Pearls of India, Mahjong 88, Diamond Blitz, Eye of the Kraken, Absolootly Mad: Mega Moolah, Kingdoms Rise: Sands of Fury, Captain’s Treasure, Guardians of the Abyss, Reign of Ice, and others|
|Payment method restrictions||Players who deposit via digital wallets and prepaid cards are not eligible for the Welcome Bonus|
Bonuses for Returning Players
The Casino.com app offers plenty of promotions to cater to its regular patrons. Every Sunday, you can earn up to 6 Golden Chips with the promo code GOLDEN. Mobile players must wager at least $/€30 in a minimum of 15 rounds on Quantum Blackjack Plus and Majority Rules Speed Blackjack to earn 2 Golden Chips. The value of each chip is $/€1.
The Golden Chips are non-redeemable, meaning that mobile players cannot withdraw the bonus. Winnings generated from the Golden Chips are subject to a 20x playthrough requirement. Mobile casino fans can withdraw up to $/€200 from profits generated from each set of 2 Golden Chips. The Golden Chips are valid for 7 days. Casino enthusiasts using the iOS app cannot take advantage of the promotion.
Every Tuesday, mobile casino fans can claim $/€5 and 5 spins on Ace Ventura, White King II, or Age of the Gods: Ruler of the Sky. Only players who have already used the Welcome Package are eligible for the promotion. Mobile casino aficionados must deposit $/€20 or more and enter the promo code TUESDAY to benefit from the promotion. After that, casino registrants have to wager their deposits at least 3x in 24 hours to receive the bonus.
The value of every free spin is $/€0.40. Profits generated from the free spins come with a rollover requirement of 20x. A maximum cashout limit of $/€50 applies to the winnings from the free spins. Earnings generated from the bonus funds are subject to a wagering requirement of 20x and a maximum cashout limit of $/€50. Free spins and bonus funds are valid for 30 days. Bets on slots and scratch cards count 100% of their face value toward the playthrough requirement. It is crucial to note that the bonus funds are non-cashable.
At Casino.com, mobile players who deposit $/€20 or more on Wednesday and enter the promo code HUMPDAY will earn an entry ticket to the casino’s weekly prize draw. There is no maximum limit to the number of entries you can receive. And the more entries you get, the bigger the chance is to scoop one of the 25 prizes, each worth $/€20.
The draw takes place every Thursday, and winners will receive their prizes by the following Friday. The cash prize from the draw is wager-free and non-redeemable. Casino enthusiasts can use the prize to play slots. A maximum cashout limit of $/€20 applies. The promotion is available to mobile casino fans who have already used the Welcome Package.
The Casino.com app has a 5-tiered VIP program that offers various extras such as a personal account manager, exclusive promotions and reloads, special gifts for your birthday, higher deposit and bet limits, and others. The VIP levels include Bronze, Silver, Gold, VIP, and VIP Elite. Unfortunately, there are no cut-and-dried rules for becoming a VIP member. The customer support agents explained that players who are close to the first VIP level will receive an invitation from a personal account manager. In other words, entry to the Casino.com VIP Club is by invitation only.
Our team found some details about the casino’s VIP program on the FAQ page, but we learned that the information is old. This slightly disappointed us because we believe that every operator must provide its customers with accurate information.
Mobile Payments at Casino.com
The Casino.com app has a lengthy list of supported payment solutions. Some are available only to players from specific jurisdictions. However, the mobile casino supports a broad range of global payment methods. Keep in mind that the deposit and withdrawal limits vary between the different currencies and payment solutions. We like that mobile players do not have to set up an account at Casino.com to check the supported payment methods. Casino.com is a mobile gambling platform that caters to the needs of players from various jurisdictions. Therefore, it supports various currencies, including EUR, USD, CAD, NOK, NZD, and ZAR.
Topping Up Mobile Balance at Casino.com
The payment methods you can use to add funds to your gaming account largely depend on your country of residence. Generally speaking, mobile casino fans can deposit via credit/debit cards, digital wallets, prepaid cards, and online banking services.
Mobile players can process their deposits via Visa, Mastercard, and Maestro. Those who prefer to use digital wallets to fund their accounts can pick from Skrill, Neteller, ecoPayz, MuchBetter, and others. Casino fans from the United Kingdom can upload the preferred amount to their accounts via PayPal.
If you reside in Canada, you will have a field day when topping up your account at Casino.com as the mobile gambling platform accepts payments via Interac Online, Interac e-Transfer, Instadebit, and iDebit. Casino registrants can also funnel funds into their accounts via prepaid vouchers, including Paysafecard, Neosurf, and AstroPay.
Topping up your account via Bank Transfer is also an option. But keep in mind that such transactions may take 3 days to clear. If you select another payment solution, the funds will hit your gaming balance instantly. The mobile casino does not charge its players for funding their accounts. But the selected payment service provider may impose a small fee.
The minimum deposit limit varies from £10 to £20, depending on the selected payment solution. If you are a high roller, do not hesitate to use Skrill or Neteller because these digital wallets will allow you to deposit as much as £35,000. Assuming you opt for your debit/credit card as a preferred payment method, you will be able to upload up to £25,000 to your gaming account. Prepaid cards have much tighter maximum deposit limits.
|Depositing at Casino.com App|
|Deposit method||Minimum deposit||Maximum deposit||Deposit fees||Average timeframes|
|Citadel Instant Banking||£20||£10,000||Fee-free||Instant|
|Bank Transfer||£20||£10,000||Fee-free||1 to 3 banking days|
Cashing Out Winnings at Casino.com
At Casino.com, mobile casino fans can withdraw their profits without jumping through hoops. You only have to verify your account before cashing out your profits. Whenever possible, the mobile casino will process withdrawals via the same payment method used by a player to deposit. Most payment solutions, except prepaid cards, support deposits and withdrawals.
Each payment solution has different betting limits. The minimum withdrawal amount starts from £5 and reaches £20, depending on the preferred payment method. Mobile casino enthusiasts can withdraw up to £25,000 via debit/credit. If you want to cash out a larger amount, you should know that you can withdraw up to £35,000 via Skrill or Neteller.
The Casino.com app may take up to 3 days to process your payment request. According to the Casino.com withdrawal policy, large withdrawals may take up to 5 days to be processed. Manual flushing is allowed during the pending period. Once the mobile casino approves your withdrawal request, you will receive your profits in 1 to 12 banking days. Fortunately, mobile casino enthusiasts will not incur a withdrawal fee.
At Casino.com, it pays off to be a VIP member. Depending on your VIP status and preferred account currency, you will enjoy higher withdrawal limits. Mobile players with the Bronze, Silver, and Gold levels can cash out up to €/£15,000. If you have selected USD, CAD, AUD, or NZD as your account currency, you will be allowed to cash out $22,500 (or the currency equivalent).
Mobile casino fans who have unlocked the VIP or the VIP Elite level can cash out up to €/£30,000. Players who use USD, CAD, AUD, NZD, or another currency can withdraw up to $50,000. However, VIP players will also have to comply with the maximum withdrawal limit associated with their preferred payment method.
|Withdrawals at Casino.com App|
|Withdrawal method||Minimum withdrawal||Maximum withdrawal||Withdrawal fees||Average withdrawal time|
|Visa||£5||£25,000||Fee-free||1 to 3 banking days|
|Mastercard||£5||£25,000||Fee-free||1 to 3 banking days|
|Maestro||£5||£25,000||Fee-free||1 to 3 banking days|
|Citadel Instant Payments||£20||£8,000||Fee-free||6 to 12 banking days|
|ecoPayz||£5||£8,000||Fee-free||Up to 48 hours|
|Skrill||£10||£35,000||Fee-free||Up to 48 hours|
|Neteller||£5||£35,000||Fee-free||Up to 48 hours|
|MuchBetter||£10||£10,000||Fee-free||Up to 48 hours|
|PayPal||£5||£8,000||Fee-free||Up to 48 hours|
|Bank Transfer||£20||£17,000||Fee-free||3 to 10 banking days|
|iDebit||C$20||C$15,000||Fee-free||1 to 3 business days|
|Instadebit||C$25||C$15,000||Fee-free||6 to 12 business days|
|Interac e-Transfer||C$25||C$9,999||Fee-free||1 to 3 business days|
Casino.com App Security and Licensing
Casino.com has been operating for over a decade. Throughout the years, the brand has managed to prove that it is reliable. The mobile casino operates under the management of Onisac Ltd, which is a subsidiary of the respected Mansion Group. At Casino.com, you can expect fair treatment and lots of entertainment. The games are based on the random number generator (RNG) software.
The Casino.com app has obtained licenses from the UK Gambling Commission and the Gibraltar Gambling Commissioner. Therefore, we can guarantee that Casino.com is a safe mobile gambling platform. The operator also works with IBAS – an independent organization that settles disputes between gambling establishments and players.
Casino.com has several accolades under its belt, which speaks volumes for the quality of its services. The mobile casino employs advanced RSA encryption and firewalls to safeguard players’ sensitive data. Casino.com is a law-abiding mobile gambling platform that accepts only individuals who are 18 years old or above. Please note that it is forbidden to set up an account at Casino.com if online gambling is illegal in your country of residence.
The mobile casino also has various responsible gambling tools because its top priority is to protect players from gambling problems. Mobile casino fans can set deposit limits, enable the reality check option, take a break, or self-exclude for up to 5 years.
|Region Restrictions and Safety at Casino.com|
|Minimum age requirement||18 years old|
|Licenses||The UK Gambling Commission (license no. 39448) and the Gibraltar Licensing Authority (RGL No.053)|
|Restricted regions||Afghanistan, Antigua and Barbuda, Australia, Austria, Belgium, Belarus, Bolivia, Bulgaria, Burundi, Cambodia, Colombia, Congo, Croatia, Cyprus, the Czech Republic, Eritrea, Estonia, Ethiopia, France, Germany, Greece, Guatemala, Guinea, Haiti, Hong Kong, Hungary, Iran, Iraq, Israel, Liberia, Libya, Lithuania, Macau, Myanmar, the Netherlands, North Korea, Pakistan, the Philippines, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Somalia, South Sudan, Spain, Sudan, Switzerland, Syria, Tajikistan, Turkey, Turkmenistan, Uganda, Ukraine, the United States of America, Singapore, and others|
|Responsible gaming tools||Daily/weekly/monthly deposit limits, a reality check feature, cooling-off, and self-exclusion|
Mobile Customer Support at Casino.com
Casino.com offers praiseworthy customer support services available all day and every day. For players’ best convenience, the mobile casino supports several communication channels. But before contacting the customer support agents, we advise you to check the extensive FAQ section that provides information about different topics.
Mobile casino fans can send their inquiries to the customer support agents via email at email@example.com. Registered casino fans who want to verify their accounts can send their documents to the customer support team at firstname.lastname@example.org.
If you have an account at Casino.com, you will be able to contact the customer support representatives via live chat. In our opinion, this is the quickest and most convenient avenue of contact. The courteous and knowledgeable agents will provide you with the assistance you need in no time. Assuming you want to speak to an agent one-on-one, dial 0800 279 7347 (for UK residents) or +350 200 69061 10.
|Customer Service Channels at Casino.com|
|Phone||Fax: +44 208 166 1325;
UK freephone: 0800 279 7347;
International number: +350 200 69061 10
email@example.com (for players who want to send verification documents)
|Average response times||Live chat: 3 to 5 minutes
Email: Up to 24 hours
Casino.com App Q&A
Where can I check my transaction history?
If you want to check your transaction history, log in to your account and tap the button in the upper right corner. Tap the Account button and select Transaction History from the drop-down menu. Mobile casino enthusiasts are also able to check their bonus history from the Account menu.
How can I be sure that the outcomes of the games are random?
The games offered at Casino.com use the RNG software, which is regularly tested by independent agencies. Therefore, mobile casino enthusiasts can be sure that the outcomes of all games are fair. Keep in mind that every game has a specific return to player (RTP) percentage that indicates the amount the game pays back to the players over time. Therefore, long winning and losing streaks may occur.
How do I verify my mobile account at Casino.com?
Mobile players must send a copy of their ID and the card used to fund their accounts. Please note that the first 6 and the last 4 digits of the long debit card number must be visible. Casino fans must also send proof of address which can be a utility bill, credit card bill, or bank statement. Be advised to send the documents to the casino’s customer support representatives at firstname.lastname@example.org. If you reside in the United Kingdom, you will be required to verify your identity before funding your account.
How can I set deposit limits?
Mobile casino enthusiasts can set their deposit limits whenever they want. To do so, players must navigate to the Cashier, select Deposit Limits, and enter the desired amount. If you want to increase your deposit limits, just visit the Cashier. The new deposit limits will take into effect after 24 hours.
How can I self-exclude from gambling participation via the Casino.com app?
Members of Casino.com can self-exclude by contacting the customer support agents. Mobile casino fans can request a self-exclusion for a period of 6 months up to 5 years. If you self-exclude from gambling participation at Casino.com, you will not be able to set up an account at any web-based casino owned by Mansion Group.
Casino.com has a solid mobile gaming portfolio, providing casino enthusiasts with a whale of a time everywhere they go. Most games are courtesy of the industry behemoth Playtech, but there are also releases from other software companies. Bankroll management is a piece of cake even on the go as the mobile casino employs a spectacular range of reliable payment methods. The mobile casino also holds up well as far as customer support is concerned. There are several drawbacks, but overall, Casino.com is worth a try.