Established near the end of 2022, Bitvegas is a newcomer to the iGaming scene that has proven to be an excellent gambling hub for a plethora of casino enthusiasts. The casino offers over 9000 games, giving its users a practically endless supply of entertainment when it comes to slots, table games, and live dealer gaming. The said gambling products are provided by some of the biggest names in the world of remote gaming, with companies like NetEnt, Play’n GO, and Pragmatic Play having a strong presence within Bitvegas’ catalog.
The company behind Bitvegas is Hollycorn N.V, and as one might guess by the casino’s name, Bitvegas puts a strong emphasis on crypto technology. As such, it accepts deposits and withdrawals from cryptocurrencies like Bitcoin, Dogecoin, and Litecoin, to name a few. Players who prefer fiat currencies whenever they play games of chance on the web also have plenty of options to pick from, however, so we can confidently say that Bitvegas will be suitable for many casino mavens. This also includes users who enjoy playing slots and other casino games on their smartphones, thanks to Bitvegas’ excellent compatibility with smartphone devices. If you ever need assistance with deposits, withdrawals, mobile gaming, or anything else that has to do with Bitvegas casino, you can alway seek assistance from support, which is available around the clock.
Promotions and Bonus Terms
Joining a new casino is always an exciting occasion, and promotions are certainly part of what can make the experience all the better. The same can be said about what it feels like to start out your gaming journey at Bitvegas. The casino offers various bonuses that will grant players bonus funds and plenty of free spins, and below, you can take a look at what Bitvegas has to offer and consider which promotions could be the best fit for your own preferences as a gaming enthusiast.
First Deposit Bonus
- 100% Match Bonus up to €100
- 100 Free Spins
- Minimum deposit: €20
- Wagering Requirements: x40
- Promo code: BIT1
Bitvegas welcomes its newest users with a generous match bonus. Any player who opts in has their deposit matched 100%, and the maximum amount of money that can be matched is €100. What is more, this promotion also rewards new players with 100 free spins for BGaming’s Elvis Frog in Bitvegas slot.
If you are eligible for this bonus, you will first need to input the code BIT1 in the field designated for promo codes and then fund your new account with at least €20. You are also required to activate the free spins manually by going to the Bonus page of your account. Once everything is done, you will have 1 day to claim your free spins and 5 days in total to take advantage of your bonus.
The free spins are available in sets of 20, and you will receive 20 free games on a daily basis until you have claimed a total of 100 spins. In addition, you will also need to keep in mind that the maximum size of the bets you can place when it comes to these spins is €1, while the most you can potentially win is €100.
Do note that there is an x40 wagering requirement attached to this welcome bonus, and it needs to be met before you can attempt to withdraw from your account balance. In addition, there are certain players who will not be able to claim the bonus in the first place. Cryptocurrency users, along with players who deposit via Skrill and Neteller, are not eligible for this bonus. Clients from Canada, Australia, and New Zealand also fall into this category, but with them, this is due to the fact that there are regional offers for those specific jurisdictions.
Second Deposit Bonus
- 50% Match Bonus up to €200
- 50 Free Spins
- Minimum deposit: €20
- Wagering Requirements: x40
- Promo code: BIT2
If you have already taken advantage of the first deposit bonus, you will also be able to enjoy a deposit promotion where Bitvegas matches your second deposit by 50%. This time, €200 is the maximum amount of money you can get by funding your account, and the minimum deposit requirement is once again €20. This is another bonus that requires players to opt in by utilising a promotional code. The code in question is BIT2, and just like before, the code must be used before you deposit the required €20. This promotion is also subject to a wagering requirement, and you will need to wager the bonus amount 40 times to meet the said condition.
In addition to the deposit match bonus, you will also be granted a total of 50 free spins for the game Sweet Bonanza by Pragmatic Play. To claim your free spins after you have used the bonus code and met the minimum deposit requirement, you can pay a visit to your Bonus page and activate them. This will immediately grant you 25 free games, but you will need to wait for the next day to receive the rest of the free spins. In addition, certain users might find that Sweet Bonanza is not available where they live. If this happens to be the case for you, your free spins will be available on BGaming’s Clover Bonanza.
The bonus is valid for 5 days, but like with the first deposit bonus, you do need to activate your free spins on the first day. Additionally, individual stakes cannot exceed €1, and you can win up to €100 in total from the free spins.
If you are from Canada, Australia, or New Zealand, you will not be able to claim this bonus. There is, however, a welcome promotion exclusive to your region that will be available. Players who place deposits via Neteller and Skrill are not eligible for the welcome bonus, and the same goes for cryptocurrency users.
Third Deposit Bonus
- 75% Match Bonus up to €200
- 75 Free Spins
- Minimum deposit: €20
- Wagering Requirements: x40
- Promo code: BIT3
By utilising the code BIT3, casino enthusiasts who have made Bitvegas their casino of choice can enjoy another bonus when they top up their casino account balance for the third time. Like the previous promotions, this one is a match bonus, and 75% of your deposit will be matched up to €200. As for the minimum deposit requirement, it is €20, and the bonus funds you receive are subject to an x40 wagering requirement.
There are a total of 75 free spins available from this bonus, and the condition of needing to activate the free spins on the first day applies to this promotion as well. You will get 25 free spins a day until all of the free spins have been granted to you. The complementary games are exclusive to Pragmatic Play’s Big Bass Bonanza unless the slot is unavailable in your region. If you happen to reside in such a location, the free spins will be granted for the game Aztec Magic Bonanza instead. You can place wagers that do not exceed €1, while winnings can be up to €100 at a maximum. If you wish to be eligible for this offer, it is imperative that you avoid depositing via Neteller, Skrill, or cryptocurrency solutions.
- 50% Match Bonus up to €2,000
- Minimum deposit: €1000
- Wagering Requirements: x40
- Promo code: HIGH50
The iGaming community is home to a plethora of different players, all of which have their own preferences regarding how they like to play. There are plenty of gaming devotees who wager in a cautious manner, but individuals who enjoy placing large bets and landing massive wins also frequent remote casinos. At Bitvegas, gambling enthusiasts who belong to the latter group can take advantage of the casino’s impressive Highroller Bonus.
This is a promotion where a deposit of at least €1000 will be matched by 50%, up to €2000. Opting in is done by using the code HIGH50, and the bonus is valid for a total of 5 days. An x40 wagering requirement applies here, and your bets will be limited to €10 or less. There is no limit on how much money you can win, however.
Every Monday: Fight With Evil Bonus
- 50 Free Spins
- Minimum deposit: €20
- Wagering Requirements: x40
- Promo code: MN50
This is a weekly promotion that rewards Bitvegas’ regular users with 50 free spins for the game Caishen Wealth, which is developed by Booongo. Opting in is achieved by using the code MN50 and then topping up your account with at least €20. When you are finished, you can activate the free spins on your bonus page, and you have a day to do so. Then, you have 2 days to take advantage of the free spins before they expire.
Winnings need to be wagered 40 times in order to meet rollover requirements, and the bets you place must be €2 at most. Moreover, you can achieve wins of up to €100 at a maximum. As established, the free spins are exclusive to the slot Caishen Wealth. However, seeing as the game is not available everywhere, you will be able to use your free spins on Lucky Farm Bonanza if necessary.
Every Friday: Time for Something Big Bonus
- 50% Match Bonus up to €100
- Minimum deposit: €20
- Wagering Requirements: x40
- Promo code: FRI50
This deposit promotion is available on Fridays, and you can claim this bonus by inputting the code FRI50. Then fund your account with at least €20, and you will be granted 50% of your deposit in bonus funds, up to €100. Once you have successfully activated the promotion, you have 5 days to take advantage of your bonus, and the size of your bets will be €2 or less. In addition, there is a wagering requirement of x40, which means that withdrawals can be conducted after you wager the bonus fund amount times 40. This offer is only available to users who utilize fiat banking solutions.
- Compete with other players and reach the top ranks
- Various rewards
Bitvegas Casino hosts tournaments on a regular basis, and ambitious gaming enthusiasts can take part in the said tournaments and win very impressive prizes. The rewards are typically cash prizes, although the exact amount of money you can win will vary quite a lot from event to event. Ongoing tournaments, along with further information regarding the said events, are available in the Tournaments section of the website, which you can find on Bitvegas’ homepage.
The terms and conditions of each tournament also differ. For instance, you will typically need to adhere to a minimum bet requirement, although not always. Certain rules are fairly universal, however, like the fact that taking part in tournaments at Bitvegas can only be done with real money as opposed to bonus funds. In addition, you should pay close attention to which games are part of a given tournament. Only bets placed on qualifying games will count towards participation.
General Bonus Terms
The conditions and requirements outlined above are an excellent starting point for anyone looking to get a general understanding of Bitvegas’ promotions. Although they are, for the most part, exclusive to their respective promotions, there are some patterns that can be observed. Namely, the vast majority of promotions involve the utilisation of a promo code, and free spins also need to be activated by the player. In addition, most promotions also have minimum deposit requirements, a maximum bet size that is allowed, and more. Neteller and Skrill are also excluded from pretty much all welcome bonuses as far as deposit solutions are concerned.
Knowing that the specifics will vary from promotion to promotion is still crucial, of course. For instance, the digital wallet deposit solutions we mentioned earlier are only prohibited from welcome promotions, but they can be used when it comes to other promotional offers.
As for the winnings achieved by the utilisation of most bonuses, typically, they cannot exceed €10,000. When it comes to winnings from free spins, a limit of €100 is imposed, while no-deposit bonus wins are subject to a €50 limit. The only exceptions to these terms are specific bonuses and tournaments, where a different limit may apply if laid out in the rules of the promotion in question. The same condition applies to the maximum bet limit for promotions, which, while typically €5, will differ if stated otherwise in the given bonus’ terms.
Wagering requirements areusually 40x the bonus funds, and games contribute a different percentage to the requirements in question. Slots have 100% contribution, although this only goes for video slots and not classic slots. Table games, on the other hand, along with classic slots and video poker, contribute only 5% to the rollover.
Typically, the first thing a player does when they create a new account at a remote casino is make a deposit. After all, if you wish to play with real money, you need to fund your casino account as soon as possible, which is why it is absolutely essential for your casino to provide you with many convenient and fast deposit methods. Bitvegas more than delivers in this department. There are a myriad of useful banking solutions that are supported by the casino, and this includes both fiat-friendly payment methods and cryptocurrency solutions. Speaking of currencies, BTC, LTC, and ETH are just a few of the accepted blockchain payment methods, while options like EUR, USD, CAD, AUD, NZD, NOK, and PLN are what you can go for when it comes to traditional currencies. Bitvegas users can also rest assured that the casino does not charge players for deposits or withdrawals.
Finally, players should be aware that there are limits on how much a user can withdraw within a given timeframe. In other words, if you are a Bitvegas user, you can withdraw €5,000 per day, €15,000 per week, and €30,000 per month.
Bank cards are considered to be one of the most reliable remote banking methods online, and for a good reason. Throughout the years, they have proven to be an incredibly secure payment solution, and they are relatively widespread on the web when it comes to their availability at online casinos. So much so, in fact, that most players have come to expect them to be available at any given remote gaming website. This is the case at Bitvegas as well, seeing as the casino supports both deposits and withdrawals done via banking cards. Both types of transactions are instant, which means that if you go with Mastercard or Visa as your banking method of choice, you will have access to swift deposits.
It can easily be said that Bitcoin is what paved the way for the usage of cryptocurrency technology online. Prior to its creation and subsequent widespread usage, cryptocurrencies were relatively niche and nowhere near as popular as they are now, especially in the realm of iGaming. Nowadays, modern casinos are relatively crypto-friendly, and Bitcoin is practically guaranteed to be a supported banking method at such casios, and Bitvegas is no exception. Bitcoin allows players a much appreciated degree of anonymity, and it is also known to be incredibly secure.
Established in 2001, Skrill is a digital wallet that makes online deposits and purchases, in general, an absolute breeze. It allows for swift deposits and instant withdrawals, making it a relatively convenient option to consider. The fact that you can simply use your Skrill account to conduct transactions, as opposed to your bank card information, is another significant plus.
This payment solution does have a significant caveat at Bitvegas, however. Namely, it is not a viable deposit option for the welcome promotions offered by the casino, which makes going with this payment method ill-advised if you are looking to take advantage of the bonuses in question.
Prepaid solutions have been gaining quite a lot of traction in the online gambling sphere in recent years, and Paysafecard is by far the most widespread and trusted payment solution of its kind. Topping up your Bitvegas account via Paysafecard is a very easy process, seeing as you simply need to buy a prepaid card, select Paysafecard on Bitvegas’ deposit page, and use the 16-digit PIN to transfer the money. You do not need to use your bank card or undergo registration at Paysafecard.
Withdrawing via Paysafecard is also possible at Bitvegas, although not through the usage of prepaid PIN codes. Instead, you will need to create a Paysafecard account and utilize it for withdrawals.
Additional Banking Options
Besides the banking methods we have focused on thus far, Bitvegas supports a plethora of payment solutions. In terms of digital wallets, for instance, you can pick between options like Neteller, Mifinity, ecoPayz, and more. Gaming mavens can also choose CashtoCode or Neosurf when it comes to prepaid banking solutions, although it should be noted that only prepaid Neosurf vouchers are accepted at Bitvegas, and the same can be said about CashtoCode. In other words, withdrawals cannot be made via either of these options, so if you go with Neosurf or CashToCode whenever you place a deposit, you will need to look elsewhere when it comes to withdrawing your winnings.
It should also be noted that Bitvegas also supports a number of region-specific banking methods, like Brazil’s Pay4Fun, and Interac, which is a monumental banking network in Canada. It practically revolutionised banking for Canadians and continues to be their preferred way of banking for Canadians, especially on the web. Canada-based casino fans have also come to appreciate how convenient Interac can be for iGaming. Speaking of Canada, another option in Bitvegas’ cashier that is exclusive to the country is iDebit.
Finally, we wish to emphasise that Bitvegas is a crypto-friendly casino through and through. Besides Bitcoin, deposits and withdrawals via cryptocurrencies like Ethereum, Tether, Litecoin, and more are all supported, so blockchain enthusiasts have an ample choice of options to pick from. Below, you can check out Bitvegas’ full roster of cryptocurrencies and other payment solutions, but do be aware that which payment methods are available for you is dependent on your location.
|Banking Method||Minimum/Maximum Deposit||Minimum/Maximum Withdrawal||Deposit Timeframes||Withdrawal timeframes||Currencies||Accepted Countries|
|Visa||€20 – €5,000||Instant||€20 – €5,000||Instant||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Mastercard||€20 – €5,000||Instant||€20 – €5,000||Instant||Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Latvia, Luxembourg, Spain, Sweden, and more||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Sofort||€20 – €5,000||1-3 days||N/A||N/A||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Interac||C$30 – C$7,500||1-3 days||C$30 – C$7,500||1-3 days||Canada||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Paysafecard||€20 – €5,000||Instant||€20 – €5,000||Instant||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Skrill||€20 – €5,000||Instant||€20 – €5,000||Instant||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Neteller||€20 – €5,000||Instant||€20 – €5,000||Instant||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Neosurf||€20 – €5,000||Instant||N/A||N/A||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|ecoPayz||€20 – €5,000||Instant||C$30 – C$7,500||Instant||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Pay via bank||€20 – €5,000||Instant||N/A||N/A||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Rapid by Skrill||€20 – €5,000||Instant||N/A||N/A||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|iDebit||C$30 – C$7,500||Instant||C$30 – C$7,500||Instant||Canada||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Loterias Caixa||€20 – €5,000||Instant||N/A||N/A||Brazil||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Pay4Fun||€20 – €5,000||Instant||N/A||N/A||Brazil||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Pix||€20 – €5,000||Instant||N/A||N/A||Brazil||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|AstroPay||€20 – €5,000||Instant||N/A||N/A||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Flexepin||€20 – €5,000||Instant||N/A||N/A||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|MiFinity||€20 – €5,000||Instant||C$30 – C$7,500||Instant||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|MuchBetter||€20 – €5,000||Instant||C$30 – C$7,500||Instant||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Volt||€20 – €5,000||Instant||N/A||N/A||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Banks of Japan||€20 – €5,000||Instant||N/A||N/A||Japan||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|StickPay||€20 – €5,000||Instant||N/A||N/A||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|CashtoCode||€20 – €5,000||Instant||N/A||N/A||Most supported||EUR, USD, CAD, AUD, NZD, NOK, PLN|
|Bank Transfer||N/A||N/A||€500 – €5,000||Instant||Most supported||UR, USD, CAD, AUD, NZD, NOK, PLN|
|Bitcoin||Min. 0.0001 BTC||Instant||Max. 0.8 BTC||Instant||Most supported||BTC|
|Ethereum||Min. 0.01 ETH||Instant||Max. 10 ETH||Instant||Most supported||ETH|
|Tether||Min. 0.0001 USDT||Instant||Max. 15,000 USDT||Instant||Most supported||USDT|
|Litecoin||Min. 0.01 LTC||Instant||Max. 275 LTC||Instant||Most supported||LTC|
|Dogecoin||Min. 0.01 DOG||Instant||Max. 245,000 DOG||Instant||Most supported||DOG|
|Bitcoin Cash||Min. 0.001 BCH||Instant||Max. 127 BCH||Instant||Most supported||BCH|
|Binance Coin||Min. 0.036 BNB||Instant||Max. 50 BNB||Instant||Most supported||BNB|
|Cardano||Min. 14.4 ADA||Instant||Max. 460,000 ADA||Instant||Most supported||ADA|
|Tron||Min. 240 TRX||Instant||Max. 240,000 TRX||Instant||Most supported||TRX|
|Ripple||Min. 23.2 XRP||Instant||Max. 5,800 XRP||Instant||Most supported||XRP|
|USD Coin||Min. 20 USDC||Instant||Max. 4,000 USDC||Instant||Most supported||USDC|
Loyalty and VIP Programme
If you decide to make Bitvegas your casino of choice, it will not be long before you can start reaping the benefits of what it means to be a regular Bitvegas user. The casino has a straightforward loyalty programme that features levels one through ten, with each level offering better and better rewards. All users are participants in the loyalty programme by default, so there is no need to opt in manually.
Your level depends on how many complementary points, or Cpoints, you have acquired, and getting points in and of itself is simply a matter of wagering. For every €10 wagered in real money, you earn a single point. Reaching your first level requires 200 CP, for instance, and you will receive €20 as a prize in bonus finds. The said bonus funds, as well as all subsequent rewards, have an x3 wagering requirement attached. Free spins earned through the loyalty programme, on the other hand, have a rollover requirement of x25.
Software and Games
Bitvegas’ website has a muted yet pleasant visual design language which, combined with the casino’s clean logo, makes for an interface that looks both classy and modern. The grey-dominated colour palette makes the games stand out, while the different categories assist players in finding the games that fit their preferences best.
Various software suppliers have contributed to Bitvegas’ catalogue, including but not limited to giants like 1×2 Gaming, BGaming, Microgaming, NetEnt, Spinomenal, Evolution, Yggdrasil, and Luckystreak. As one might expect, this has resulted in a library that contains a wide selection of slots, table games, and live casino solutions to enjoy at Bitvegas.
Although Bitvegas has neglected to offer a dedicated mobile application, players on the go will be happy to learn that the casino’s website has been tailor-made to work well on smartphone browsers. Navigation on mobile is just as easy as it is on desktop computers, and the games themselves are powered by HTML5 and, therefore, fully compatible with smartphone devices in terms of instant play. Slot games’ graphics look fantastic during mobile gameplay, and the mechanics also work without a hitch. As for live dealer tables, joining the plethora of lobbies available at Bitvegas while you are out and about is a piece of cake, and once again, the user interface of these solutions is excellent for mobile gaming. The fact that it is not necessary to download a stand-alone app also means that compatibility with different smartphone operating systems is also practically guaranteed. If you have installed a mobile browser on your device and you are connected to the internet, you will be able to log in and enjoy your favourite Bitvegas games regardless of whether you have an Android or iOS smartphone.
Slots lovers will find themselves practically spoilt for choice when they make their way to Bitvegas’ slots page. Dozens upon dozens of titles await, and notable examples are Play’n GO’s Book of Dead, Starburst and Arcange Reel Chaos by NetEnt, Pragmatic Play’s Big Bass Bonanza, and Absolutely Mad Mega Moolah by Microgaming.
The games you can find at Bitvegas are fantastic, and not just in terms of their core gameplay. Many of them feature numerous bonus mechanics, like free spins, expanding wilds, and respins. Gamble mini-games, cascading symbols, and multipliers are also relatively widespread, and they are an absolute blast to enjoy during gaming sessions. Moreover, many games like Big Bass Splash and Sweet Bonanza also boast a bonus buy feature, where you can essentially buy your desired bonus and enjoy this thrilling aspect of slot gameplay immediately.
If there are bonus features you are particularly fond of, you can also go to Bitvegas’ Collections page, where slots are arranged in bundles based on their features. Besides bonus mechanics, many collections are also created based on different slot themes, so if you wish, you can pick bundles that focus on space-themed slots, slots with a medieval setting, and the like.
Table and Card Games
Virtual table games have been all the rage at remote casinos for quite some time now. Although they do not quite match the popularity of online slots, they are still a beloved sub-genre of games for many iGaming devotees, and Bitvegas caters to such individuals very well. There are blackjack games aplenty, as well as many variations of roulette. In addition, baccarat and video poker are also excellent examples of the types of table games that can be found in Bitvegas’ library. Regardless of which game you go for, the graphical interface of each one has been designed with both desktop gameplay and smartphones in mind, ensuring that the wagering experience will be ideal regardless of what device you decide to play on.
Live Dealer Games
For plenty of casino mavens, nothing can quite beat the luxury of playing games of chance at a land-based gambling establishment. The social aspect is often quite important as well, seeing as at brick-and-mortar casinos, you will always be accompanied by the croupier whenever you play table games.
Live dealer solutions are something that can provide gaming sessions that very closely resemble what it feels like to play at land-based casinos, and Bitvegas has a category dedicated solely to live dealer venues. There, you will find tables for blackjack, roulette, baccarat, Teen Patti, and even game shows. The quality of the live stream never fails to impress, and many of the games also feature an immersive UI that casino enthusiasts are certain to appreciate.
Finding the perfect remote casino that can suit your personal preferences typically involves weighing a variety of different characteristics of the gaming website in question. One such crucial aspect is the casino’s reputability and licenses.
Bitvegas is a Curacao-based casino website, and it has a Curacao gambling license. Although Curacao licenses are not exactly liked by seasonal casino aficianados, the fact that Bitvegas has gone through the effort of earning a license in the first place puts the casino at an advantage against websites that are unregulated.
Bitvegas has a succinct and efficient FAQ section that will be of great help whenever you need to quickly look up information regarding the casino or a problem you might be having while playing at Bitvegas. On certain occasions, however, you might find yourself needing the help of a person, which is why gaming enthusiasts who plan on trying Bitvegas will be happy to learn that the casinos’ support staff operates 24/7.
Contacting support is a walk in the park. You can use live chat to do so, and the live chat icon is located in the bottom left corner of your screen. First, you will be assisted by a bot in choosing your preferred language, and you can pick between English, Russian, German, Norwegian, Japanese, and Finnish. Then, you can continue using the bot to browse the FAQ, or write and send a question, which will redirect you to an agent who will help you with your issue or inquiry. The entire process is very quick, and you will find help in no time. If you would prefer to use a different method, you can also choose to get in touch with the customer service team via email.